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Knowledge Base: Show article category in search results

Show the article category when searching for the article. Right now it only shows once you're clicked into the article.
over 1 year ago in Knowledge Base 0 Backlog

Schedule go-live/publish dates for articles

(For internal knowledge base use case) - Allow us to update processes ahead of time and launch when ready
over 1 year ago in Knowledge Base 0 Backlog

Allow customization of "Sent from Front" Alt Text for the tracking pixel

When we send emails from Front, y'all are inserting some HTML for the tracking pixel at the bottom of them like this: <img src=3D"https://app.frontapp=.com/api/1/noauth/companies/46f9519e86737210e538/seen/msg_2663shay/han_7pxi= aai/18b90fec.gif...
over 1 year ago in Email channels 1 Backlog

OneDrive Integration

No description provided
about 4 years ago in New integration requests 0 Backlog

API method to permanently delete conversations

No description provided
about 4 years ago in Resources 0 Backlog

Make relevant search results more visible

Description: Results are ranked chronologically. If there are a lit of results but I know the one I looking for should be the most relevant one, it can be hard to scroll through the result. Request: Have an option to see results based on relevance
over 2 years ago in Find the result I'm looking for 0 Backlog

Be able to set up a mailbox that can receive emails but cannot send them

"In some circumstances, you may want to centralize outgoing emails from a single company email address, but sometimes emails are received in employees' individual email addresses. To keep everything centralized and accessible, it is necessary to c...
4 months ago in Admin Experience 0 Backlog

Custom Role and Permissions at the Company Level

The ability to give custom admin access without giving full company permissions.
about 1 year ago in Admin Experience 1 Backlog

Language support: Chinese

No description provided
over 1 year ago in Native features 0 Backlog

CSAT survey: Easier rules configuration options

It’s easy to create a rule to automatically send the survey per conversation, but it requires a more complex custom setup for more advanced configuration. For example with custom fields and custom smart rules to send a survey per contact and no mo...
over 1 year ago in CSAT - Customisation - Survey 0 Backlog