All ideas

Showing 1753

View reply button on the screen at all times (without needing to scroll for long conversations)

In long messages, you have to scroll up or down to get to the reply button and compose. Request to have the ability to reply at all times from the screen.

about 2 years ago in Core Product Experience 0 Backlog

5 VOTE

Support Email Detection for Dynamic Objects

Allow Dynamic Objects to capture email address - from recipient, body, or comment - and use it as a variable when hitting API endpoints.

over 1 year ago in Developer Platform 0 Backlog

9 VOTE

Dynamic Front Chat welcome messages

Ability to configure different Welcome Messages for Front Chat across your website depending on URL

almost 3 years ago in Live Chat 0 Backlog

4 VOTE

Full two-way Twilio SMS sync

As mentioned in the How to set up a Twilio SMS inbox in Front help center article, outbound Twilio SMS messages send from a source other than Front (like a third-party integration, or the Twilio API) will only sync to Front after an inbound reply ...

over 1 year ago in Existing integrations / Twilio 0 Backlog

7 VOTE

Make relevant search results more visible

Description: Results are ranked chronologically. If there are a lit of results but I know the one I looking for should be the most relevant one, it can be hard to scroll through the result. Request: Have an option to see results based on relevance

over 2 years ago in Find the result I'm looking for 0 Backlog

2 VOTE

Allow easy swapping between primary and redirect domains in KB domain settings

Right now it's not currently possible to easily change a domain from primary to redirect in the KB Domains settings tab. You have to delete domains and then add them back in a specific order to ensure they are either redirect or primary which is a...

8 months ago in Knowledge Base 0

8 VOTE

Search in everywhere (spam, trash, inboxes)

No description provided

over 2 years ago in Search location 0 Backlog

4 VOTE

Don't count throttled API calls against API rate limit

It seems to me like counting throttled API calls against our API call limit is punitive and the root cause for these snowballing outages. This is compounded by the fact that we are relying on Zapier for these api calls and can't finely control the...

over 1 year ago in Core API 0 Backlog

4 VOTE

Custom HTTP authorization headers for servers

We’re trying to create Dynamic Objects in Front using information from Okta and to use their API, the HTTP Authorization header needs a custom prefix (SSWS) https://developer.okta.com/docs/reference/api/users/#get-user-with-login. Can we please ge...

over 1 year ago in Developer Platform 0 Backlog

4 VOTE

Add import from URL for HelpDocs knowledge bases

No description provided

over 1 year ago in Knowledge Base 1 Backlog

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