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Utilize Internal Knowledge Base for Suggested Replies

No description provided
8 months ago in AI 0 Backlog

[context] Use an unpublished KB for suggested replies

It is not possible to publish SOPs an external website for confidentiality reasons so it would be nice to have the ability to utilized suggested replies from an internal, unpublished knowledge base
8 months ago in AI suggested replies (auto draft) 2 Will not do

Export tags to CSV

Provide an overview off all tags when doing housekeeping and auditing. This could be a global export and/or per-Workspace.
almost 2 years ago in Admin Experience 0 Backlog

Calendar notifications sent by an email and as a pop up

This would be really helpful if calendar notifications can be sent also as an email. Many times I get pop-up notifications on my computer, but if I am really busy I just click the x and get on with what I was doing. Often time resulting in that ev...
over 1 year ago in Event notifications 0 Backlog

Remove the default "x is using Front, the customer operations platform for exceptional service at scale."

When you want to email guests of a calendar meeting, the following message is always appended to the bottom of the email "x is using Front , the customer operations platform for exceptional service at scale."
8 months ago in Schedule - manage your calendar 0 Backlog

CSAT: Identify Submitter

We would like a way for Admins to be able to see who the response came from.
8 months ago in CSAT 0 Backlog

Pin message to top of a conversation

No description provided
over 1 year ago in Collaborate - work together seamlessly / Core Product Experience 1 Backlog

Docusign integration

No description provided
almost 3 years ago in New integration requests 1 Backlog

[core] AI Tagging - Only apply one tag from the list

Only of tag from the list selected in the rule can be applied. This would be an option similar to required tagging rule (see attached file) The closed tag is the one to be applied (context shared with Robert live).
12 months ago in AI / AI tagging 0 Backlog

Allow company name to be updated in CSAT survey URL

No description provided
8 months ago in CSAT - Customisation - survey - Link 0 Backlog