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Customize location of the conversation list and conversation view

the default (and only) option is to have the list of conversations on the left and the preview on the right. Although you can change the size of the columns, this is not as useful as being able to have a full-width preview all the time without hid...
almost 2 years ago in Navigate - find your work 1 Backlog

Report on individual tags

No description provided
about 3 years ago in Analytics - Breakdown - Tags 0 Backlog

View internal KB on mobile app for end users

The ability to view internal articles on the mobile app
over 1 year ago in Knowledge Base 0 Backlog

Allow creation of read only API token

All tokens are read and write currently. This present a security risk to share them with data scientists and to create reporting around the information.
almost 2 years ago in Developer Platform 1 Backlog

Calendar notifications sent by an email and as a pop up

This would be really helpful if calendar notifications can be sent also as an email. Many times I get pop-up notifications on my computer, but if I am really busy I just click the x and get on with what I was doing. Often time resulting in that ev...
almost 2 years ago in Event notifications 0 Backlog

Audit which teammates aren't using their inbox access

Some company admins want to keep shared inbox access controls to the minimum necessary. A teammate may have been granted access but rarely views conversations in the inbox, which means their access can be revoked. How can we help company admins to...
about 2 years ago in Resource access settings 0 Backlog

Docusign integration

No description provided
about 3 years ago in New integration requests 1 Backlog

In-app analytics metrics for a specific conversation

Access the metrics related to a conversation directly in app (replies, resolution etc)
4 months ago in Insights 0 Backlog

Expose phishing information through the API

Allow users to see whether a conversation has been marked as phishing when fetching it via the API
about 2 years ago in Core API 0 Backlog

Filter message templates

Instead of seeing only 4 recent templates, and then ALL templates and having to scroll through everyone's, can we either increase the RECENT section or be able to filter by our own personal templates?
over 1 year ago in Message templates 1 Backlog