All ideas

Showing 1689

Jump to first email in conversation

Have an easily accessible button to jump to the top of a conversation

about 2 years ago in P3 display 2 Backlog

[core] AI Tagging - Only apply one tag from the list

Only of tag from the list selected in the rule can be applied. This would be an option similar to required tagging rule (see attached file) The closed tag is the one to be applied (context shared with Robert live).

10 months ago in AI / AI tagging 0 Backlog

7 VOTE

Front to display "Unavailable", "In A Meeting" based on calendar events

Front has become a wonderful tool but as a business owner, I find myself having to change my status if I am at a meeting or busy. It would be nice that since its reading the calendar access that it display an orange, yellow, or red notification wi...

almost 2 years ago in Cal/scheduling efficiency / Calendar View 0 Backlog

2 VOTE

More SLA rule triggers

Current State Currently, SLAs will only trigger when either a conversation is created, or an inbound reply is received. Requirement Provide additional triggers for starting an SLA countdown, including: Ticket unsnoozed Time since last outbound rep...

7 months ago in SLA / Time-based options 0 Backlog

7 VOTE

8x8 integration

Front integration with VOIP provider 8x8.

almost 2 years ago in New integration requests 0 Backlog

9 VOTE

Allow scheduling links to show meetings more than 2 months in advance

No description provided

over 2 years ago in Scheduling Links 0 Backlog

3 VOTE

UNATTENDED FORCE OUT OF OFFICE

When a user forgets to sign off, or gets pulled away from their desk for "X" amount of time, the system makes the user "OUT OF OFFICE" and no longer allows ruled assignments. This would benefit us outside of the scheduling function. Often we have ...

10 months ago in Core Product Experience 1 Backlog

1 VOTE

Modify or Disable '/' Template Shortcut

Many companies or organisations use external software that is reliant on character shortcuts, such as '/'. This can conflict with Front's own built-in '/' shortcut for Templates. Allowing modification of this character or the option to disable thi...

3 months ago in Composer 0 Backlog

4 VOTE

View internal KB on mobile app for end users

The ability to view internal articles on the mobile app

about 1 year ago in Knowledge Base 0 Backlog

6 VOTE

Reply as a new conversation

Similar to forward as a new conversation, but with the same recipients.

over 1 year ago in Compose - write efficiently with quality 3 Backlog

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