ADD A NEW IDEA

All ideas

Showing 1684

Multi-select dropdown field type for teammate answers in macros

Allow multi-select dropdown prompt type as a teammate answer option in macros, so that teammate can select multiple values in the dropdown.
about 1 month ago in Macros 0 Backlog

[context] AI answer for chat to support multiple KBs as source of knowledge

Situation: Currently, AI Answer for Chat only supports a single knowledge base, limiting its ability to draw from multiple sources of information. In scenarios where knowledge is spread across several external public knowledge bases, users cannot ...
3 months ago in AI / AI answer for chat 0 Backlog

[action] *Automatic* AI Translation for Inbound and Outbound Messages

Situation Description: Currently, AI translation for inbound and outbound messages requires users to manually trigger the translation. This adds extra steps and actions that slow down their workflow, especially for users handling conversations in ...
3 months ago in AI / AI message translation 0 Backlog

Allows using Teams scheduling links with any calendar

I would like to be able to use zoom, meet, or teams when I schedule within Front and also when I setup scheduling links. In any scenario, I would like those calendar appointments to be on my primary Google Calendar. This seems like something that ...
2 months ago in Schedule - manage your calendar 1

[language] AI summarize in different languages

Be able to specify the language of the Summary.
over 1 year ago in AI / AI language / AI summary 0 Planned

[accuracy] Improve suggested reply accuracy (inquiry detection, customer context aware ...)

No description provided
2 months ago in AI / AI suggested replies (auto draft) 0 Backlog

Move Shared Inboxes to another area

As an admin, I have all the inboxes showing in my sidebar in case someone needs to me to go look at something. I also have an inbox in the workspace I support. I'd like to be able to "pin" or star or somehow move that inbox up so it's easier for m...
about 1 year ago in Triage - get to inbox 0 4 Backlog

Option to unsubscribe a teammate from an email conversation

Once a conversation is finished, I'd like the option to unsubscribe any teammate who was initially in the conversation. They have no need to see the rest of the emails that go back and forth and may waste time looking at responses that they are a ...
almost 2 years ago in Core Product Experience 3 Backlog
109 VOTE

Include To, CC, BCC fields as part of message template

Add recipient fields to message templates so they can be used repeatedly as well.
almost 4 years ago in Message templates 3 Backlog

Allow drafts to be tagged

The ability to tag drafts would be useful so that the user is allowed to "sit" on an email for a while, and not forget to tag it after sending. Currently, the only way to apply a tag to a draft is to schedule it for sending later, and then cancel ...
over 1 year ago in Shared drafts 1 Backlog