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Adding Helpcenter.io as a supported knowledge base for Importing Articles

We're migrating from helpcenter.io and I love the migration and import features but since helpcenter.io is not supported it's going to make it a much more manual process.
17 days ago in Knowledge Base 0 Backlog

Full preview of message template

Our team sometimes needs to preview a full message template before selecting it, so it would be great to have a way to do this without having to select the message template. Have a preview button option that pulls up a modal with the full template.
24 days ago in Core Product Experience 0 Backlog

API: Support multiple recipients on custom channels

I'm building an integration with an external SMS provider, which supports group conversations. Right now, Front's Receive custom messages and Sync inbound message API endpoints do not allow me to receive a message from a sender which was addressed...
30 days ago in Channel API / Core API 0 Backlog

A Knowledge Base SDK / search API on Knowledge Base

There's no Knowledge Base SDK, and some customers want to have the ability to have a kb article search in their own application too; index their content in their own app, including Front Knowledge Base articles. In order to do this, there needs to...
about 1 month ago in Developer Platform / Knowledge Base 0 Backlog

AI Chatbot in Czech language

When our knowledge base and customers are czech speaking, we need the AI to be able to speak back in Czech
about 1 month ago in AI / Chatbots 0 Backlog

Centralized Dashboard to Manage Teammate Availability

Something team leads can use to easily toggle management
about 1 month ago in Admins can control more teammate settings / Teammate management 0 Backlog

Suggest knowledge base links in chat based on key words

When using the website chatbot, it would be awesome when a "key word" from a knowledge base article is used in the question to populate with "does this answer your question" and the article link. Then if it doesn't they can keep typing in the chat...
about 2 months ago in Chatbots / Knowledge Base 1 Backlog

Core API: Delete Channel endpoint

As a developer, I would like the ability to delete channels via the API. Specifically custom channels which were created via the API - https://dev.frontapp.com/reference/create-a-channel The inability to do this has lead to hitting channel limits ...
about 2 months ago in Core API 0 Will not do

Option for Display Unread messages first in Inbox

Currently, only New Unreplied can be used but not all unread messages need a reply. Unread first is a basic feature that I think a lot of people use!
about 2 months ago in Core Product Experience 0 Backlog

Company level views including Inboxes across workspaces

As an Admin, I want to create a View that includes inboxes from multiple different workspaces.
about 2 months ago in Core Product Experience 0 Backlog