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Ability to set the default composer size

Have the ability to set a default box size when replying or composing messages.
almost 2 years ago in Core Product Experience 0 Backlog

Having the ability to insert link from composer in Facebook channels

We don't have the ability to insert links from composer in Facebook channels in the same way we have for email. This necessitates customers to add long hyperlinks in their responses with no way to shorten them
3 months ago in Composer 0 Backlog

[context] Use an unpublished KB for suggested replies

It is not possible to publish SOPs an external website for confidentiality reasons so it would be nice to have the ability to utilized suggested replies from an internal, unpublished knowledge base
6 months ago in AI suggested replies (auto draft) 2 Will not do

Knowledge base - Duplicate articles

Ability to clone/duplicate existant knowledge base articles.
about 1 year ago in Knowledge Base 1 Backlog

Google Drive — support picking files from shared team drive

No description provided
over 3 years ago in Existing integrations 0 Backlog

Remove the default "x is using Front, the customer operations platform for exceptional service at scale."

When you want to email guests of a calendar meeting, the following message is always appended to the bottom of the email "x is using Front , the customer operations platform for exceptional service at scale."
6 months ago in Schedule - manage your calendar 0 Backlog

CSAT: Identify Submitter

We would like a way for Admins to be able to see who the response came from.
6 months ago in CSAT 0 Backlog

Allow Multiple Accounts to Exist with the Same Domain

In a situation where I have 7 subsidiaries of Front.com with unique contact lists it would be awesome to be able to identify that a person is associated with a particular location for attribution purposes
about 1 year ago in Contacts 0 Backlog

Expose phishing information through the API

Allow users to see whether a conversation has been marked as phishing when fetching it via the API
almost 2 years ago in Core API 0 Backlog

Drag & drop an email as an attachment into a draft

Option to grab an existing e-mail communication and drop it into another one as attachment.
over 2 years ago in Attachments 0 Backlog