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Option to Send Knowledge Base Articles in Discussions

Having the articles from the KB be available to be sent via email (the same as email templates) is something that I think is really great. We have a company agreement that we don't actually send emails internally, we use Discussions within Front f...
over 1 year ago in Knowledge Base 0 Backlog

Ability to Print Discussions (or export/download them)

Suggestion to be able to download or print discussions, both individually and mass export
about 3 years ago in Desktop 1 Backlog

[activation] Retroactive AI Tagging

Apply sentiment tags retroactively to previous conversations once properly trained.
6 months ago in AI / AI tagging 0 Backlog

Support multiple windows in Desktop app

To make admin work easier and allow to quickly jump from rules to a specific conversations for instance.
6 months ago in Admin Experience 0 Backlog

Filter message templates

Instead of seeing only 4 recent templates, and then ALL templates and having to scroll through everyone's, can we either increase the RECENT section or be able to filter by our own personal templates?
about 1 year ago in Message templates 1 Backlog

Capability to zoom on a message by percentage (i.e. +110%, +120%)

For people who don't have a perfect view, it's very convenient to be able to zoom like on Outlook -> with Mouse Scroll + or Mouse Scroll -
almost 2 years ago in Core Product Experience 0 Backlog

Display more "oldest conversations" in the Live Dashboard

No description provided
3 months ago in Live dashboard 0 Backlog

API-triggered transitions for conversation stages

No description provided
9 months ago in Conversation Stages 1 Will not do

Shopify inbox/chat channel integration

No description provided
almost 3 years ago in New integration requests 2 Backlog

Sync calendar events past the next 12 months

Expands the range for syncing calendar to Front past 1 year
about 2 years ago in Calendar View / Managing/Updating Events 0 Backlog