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Finer filters on conversations that data retention policy applies to

Currently, the data retention policy feature applies to all conversations when activated. How could we add the flexibility to exclude certain conversations from being automatically moved to trash. Some potential approaches Ability to whitelist cer...
about 4 years ago in Data retention 0 Backlog

Track 'seen' receipts

We often send out a test of a new email strategy / approach and it would be great to be able to measure 'opens' and 'clicks' like you can with a marketing campaign - to measure the success of various customer success or sales initiatives. I think ...
12 months ago in Insights 1 Will not do

Only company admins can increase license count

Admins need to grant Workspace admins permission to edit teammate settings, manage access and invite new teammates to Front, so that their team can work autonomously. However, giving them this permission also grants them the ability to add new lic...
over 3 years ago in Increase granularity of admin permissions 0 Backlog

[activation] Convert existing tagging rule to an AI tagging rule

This would be a helpful feature that would prevent the need to create new rules.
9 months ago in AI / AI tagging 0 Backlog

Front Chat availability indicators for volume and wait time

Ability to give chat visitors indication around when they will get a response (e.g., wait time, queue position, high-volume moments, etc.)
about 4 years ago in Live Chat 1 Backlog

Shopify inbox/chat channel integration

No description provided
almost 3 years ago in New integration requests 2 Backlog

KnowBe4 integration

No description provided
over 3 years ago in New integration requests 2 Backlog

Set signature to message template

Tie a signature to a particular message template
almost 2 years ago in Message templates / Signatures 0 Backlog

Front Chat popup notifications

Would be great to have some kind of popup (bottom right) when a new chat conversation comes in to better notify team members.
almost 2 years ago in Live Chat 0 Backlog

Satisfaction metric: bad to good ratings

As a support leader, I want to flag when my team was able to improve the relationship
6 months ago in CSAT metrics and reporting 0 Backlog