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Show time off end date next to a teammate's name

No description provided
about 1 year ago in Admin Experience / Core Product Experience / Teammate management 0 Backlog

[action] Allow for Dictation inside of Front

Speech-to-text to author content in Front
about 1 year ago in AI / AI compose / Composer 0 Backlog

Automation that clears cache

It would be useful to prevent delays in Front and opening attachments. If we can set up a scheduled time every day to automatically clear cache and refresh instead of doing it manually and per user.
6 months ago in Client Platform 0 Backlog

Support searching with a wildcard (*) in query and filters

Adding a wildcard (*) to my query does not always return results with variations in words (truncation) https://front.atlassian.net/browse/PB-56125?atlOrigin=eyJpIjoiNWQ5YzdlNWIyOTFkNDRkMDk2ZDRjODlkMTZhNzgyMDgiLCJwIjoiaiJ9
about 2 years ago in Matching 0 Backlog

Customize sound (volume and type) of notification

No description provided
over 4 years ago in Desktop / Live Chat / Notifications 2 Backlog

Collect teammate answer: form to Front switching with autosave

The collect teammate answer form is a really cool feature but we've encountered some usability issues when the popup opens which hinder us from using it more. We want to let our colleagues fill in quite a few fields as we are planning to take cert...
6 months ago in Macros 0 Backlog

Improved analytics for Front Chat

No description provided
almost 3 years ago in Live Chat 0 Backlog

Prevent auto-hyperlinking

No description provided
almost 4 years ago in Parser 2 Backlog

Option to display Knowledge Base widget (without live chat) during offline hours

Option to only show help centre from chat widget. Especially useful when chat is 'offline'. When offline hours are enabled, the widget is completely hidden from the site. This also hides the knowledge base, which seems like a strange thing to do. ...
over 1 year ago in Knowledge Base / Live Chat 0 Planned

Retroactive rule

When a rule is created, the end user should be given the option to apply this rule to conversations in the open state in the inbox if they meet the conditions.
over 4 years ago in Rule management 1 Backlog