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Setting to automatically "Expand All" messages

A setting that will automatically Expand All or Alert the reader so our team can see previous messages in a conversation.

almost 2 years ago in Core Product Experience 0 Backlog

2 VOTE

[core] AI tagging to support a default "other" tag

"Other" tag: It would be nice that if the AI tagging couldn't find a matching tag, that it would automatically apply an "Other" category tag. That allows up to review and account for new categories or potentially a need to re-train the AI tags. Po...

5 months ago in AI / AI tagging 0 Backlog

2 VOTE

[test] AI suggested replies testing playground

Requests: I want to test how suggested replies would answer specific inquiries. I would like to access my KB content Today: I can't do that except if I send myself a fake email or if I create a testing inbox.

5 months ago in AI / AI suggested replies (auto draft) 0 Backlog

6 VOTE

Notify action to rule templates

Adding a "notify" action to rule templates in the new rule library

over 1 year ago in Notify 0 Already available

7 VOTE

Smaller Front Chat bundle size

The size of the Front Chat JS bundle triggers some "Reduce unused JavaScript" warnings when running a Lighthouse page speed test. Is it possible to find any ways to optimize the bundle size of the chat widget, such as only requesting modules I nee...

over 1 year ago in Live Chat 0 Backlog

17 VOTE

Save files to Google Drive

No description provided

over 3 years ago in Existing integrations 1 Backlog

5 VOTE

Filter message templates

Instead of seeing only 4 recent templates, and then ALL templates and having to scroll through everyone's, can we either increase the RECENT section or be able to filter by our own personal templates?

about 1 year ago in Message templates 1 Backlog

18 VOTE

Dynamic variables for dates in message templates

Ability to use variables like {{today.date}} in message templates.

almost 4 years ago in Message templates 1 Backlog

16 VOTE

Customize sound (volume and type) of notification

No description provided

over 3 years ago in Desktop / Live Chat / Notifications 0 Backlog

1 VOTE

Modify or Disable '/' Template Shortcut

Many companies or organisations use external software that is reliant on character shortcuts, such as '/'. This can conflict with Front's own built-in '/' shortcut for Templates. Allowing modification of this character or the option to disable thi...

3 months ago in Composer 0 Backlog

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