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Allow contact lists to be copied/duplicated

It'd be great to be able duplicate a contact group from one team to another (or to/ from the whole company), to save manually re-creating a contact group or multiple contact groups. It's currently not possible to change access levels - if a group ...
10 months ago in Contacts 0 Backlog

Ability for end-users to add suggestions for KB articles

The ability for end-users to "suggest" articles that need to be written by admins, and even create the article, but make it so the admin still needs to review and publish
7 months ago in Knowledge Base 0 Backlog

Allow rules to "reply all"

Allow rules to reply all instead of replying to the sender.
almost 3 years ago in Auto-reply 0 Backlog

offer a create new conversation button from a conversation

sometimes I have a new conversation opened and I have to go back to the main Front App to create a new conversation, it would be nice to have a create new conversation from an existing email conversation or a shortcut to create a new conversation ...
2 months ago in Compose - write efficiently with quality 0 Backlog

More customizable desktop app

"I wish we could customize the desktop app view more than the two options currently available (default and compact)"
5 months ago in Desktop 0 Backlog

Knowledge base external integration with Wordpress

Integrate articles from Wordpress site to Knowledge base articles
5 months ago in Knowledge Base 0 Backlog

Add mobile SDK for Front Chat

No description provided
over 2 years ago in Live Chat 0 Backlog

Drag & drop an email as an attachment into a draft

Option to grab an existing e-mail communication and drop it into another one as attachment.
almost 2 years ago in Attachments 0 Backlog

Merge Dialpad SMS conversations into Dialpad voice conversations with same contact

The ability for Front to merge conversations between SMS and voice when the conversation is with the same contact (phone number). Screenshot displaying how Dialpad shows threads.
2 months ago in Core Product Experience / Existing integrations 0 Backlog

Add a "login to Front" page for internal KB links

This is for Knowledge Base when an admin is trying to share a link internally and a user is not logged in. Today, they see an error message and then need to navigate to Front to log in and then go find the link again. If a user is not logged in on...
2 months ago in Knowledge Base 0 Backlog