All ideas

Showing 1682

A preference to default to time stamp

No description provided

over 1 year ago in Triage - get to inbox 0 5 Backlog

Ability to see the 'seen' icon along with the sent time in the automated response email.

Ability to see the 'seen' icon along with the sent time in the automated response email. It will help the support with a more precise answer.

3 months ago in Auto-reply / Email channels 0 Backlog

17 VOTE

Save files to Google Drive

No description provided

over 3 years ago in Existing integrations 1 Backlog

9 VOTE

Ability to set "Session Idle Timeout" at Team and Individual User level

Currently the "Session idle timeout" function can only be applied at a company level; we have different employees with different roles and different times they should/shouldn't be getting assigned emails (i.e. some all the time, some should stop b...

almost 2 years ago in Core Product Experience / Other (CPX) 1 Backlog

9 VOTE

Setting to automatically "Expand All" messages

A setting that will automatically Expand All or Alert the reader so our team can see previous messages in a conversation.

almost 2 years ago in Core Product Experience 0 Backlog

18 VOTE

Dynamic variables for dates in message templates

Ability to use variables like {{today.date}} in message templates.

almost 4 years ago in Message templates 1 Backlog

6 VOTE

Move multiple messages to a new conversation

Instead of moving a single email to a new conversation, it would be great to be able to move either everything starting with a particular message/email, or selected ones, to a new conversation. Right now, if you don't think to move to a new conver...

over 1 year ago in Merge / privacy leaks / threading 0 Backlog

16 VOTE

Customize sound (volume and type) of notification

No description provided

over 3 years ago in Desktop / Live Chat / Notifications 0 Backlog

7 VOTE

Smaller Front Chat bundle size

The size of the Front Chat JS bundle triggers some "Reduce unused JavaScript" warnings when running a Lighthouse page speed test. Is it possible to find any ways to optimize the bundle size of the chat widget, such as only requesting modules I nee...

over 1 year ago in Live Chat 0 Backlog

6 VOTE

Integrate Front Knowledge Base with Slack

Would love to be able to access the knowledge base articles from Slack. Many knowledge base technologies allow for this and it would make the already existing integration between Front and Slack that much more valuable

over 1 year ago in Knowledge Base 0 Backlog

Please enter your email address

FILTER BY CATEGORY