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Support for 2048-bit keys for DKIM configuration

DomainKeys Identified Mail (DKIM) is a cryptographic technology that uses a public key and a private key to verify that the sender of the email is responsible for the corresponding domain. DKIM is a way for valid email senders to prove themselves ...
9 months ago in Systems 0 Backlog

Keyboard shortcut: quote / unquote selected text

Add shortcut for quote selected text
9 months ago in Compose - write efficiently with quality / Keyboard shortcuts 0 Backlog

Ability to trigger rules when a teammate becomes OOO

Example: WHEN "Inbox Owner" is OOO, THEN "Notify Teammate"
12 months ago in Workflows 1 Backlog

Integration with Bigcommerce

Hi there, I was advised to reach out here to request that Front be integrated with Bigcommerce. Bigcommerce is like shopify in many regards and we would appreciate the chance to use Front with it.
2 months ago in New integration requests 0 Backlog

Allow views to be created from Personal Inbox, not just Shared Inbox

Right now you can create a View (basically a saved filter view) but then only select from Shared Inboxes. You should be able to create a filter view and save that view where you can select your Personal Inbox. This is more flexible than Tags, whic...
2 months ago in Core Product Experience 0 Backlog

Only company admins can increase license count

Admins need to grant Workspace admins permission to edit teammate settings, manage access and invite new teammates to Front, so that their team can work autonomously. However, giving them this permission also grants them the ability to add new lic...
over 2 years ago in Increase granularity of admin permissions 0 Backlog

"Don't remind me again" for messages I need to forward and not @ people in

There are many points when by policy I am required to forward a message and copy in the relevant team. I know I can @ my teammates in Front, it's a great feature, and I use it often. I don't need to be reminded about it anymore, I haven't forgotte...
2 months ago in Core Product Experience 0 Backlog

Reply as a new conversation

Similar to forward as a new conversation, but with the same recipients.
12 months ago in Compose - write efficiently with quality 3 Backlog

Only notify me when a new chat conversation begins, not for each message

Currently I am notified every time a chat message comes in, which means I get a ton of notifications all the time. I'd prefer to only be notified when a new chat conversation comes in (once I know there's a new chat conversation, I tend to stay on...
7 months ago in Live Chat 0 Backlog

CSAT analytics table by tag (issue type)

Customers want to understand the user experience (NPS, CSAT) based on different issue types. Today, we can apply tags to filter in analytics but it'll be an extremely cumbersome process to get a holistic view of this data.
5 months ago in CSAT metrics and reporting 0 Backlog