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Faster search indexing

Situation: I sometime do an action and immediately search for it (like I add a tag to a conversation, or I use the quick archiving action on the search results) Challenge: When I take an action on a conversation (like tagging, archiving...) I need...
over 1 year ago in Filters / Tech - Search performance 0 Backlog

Improve pinned comment visibility

Pinned comments are displayed with the small grey icon in the P3 header and in the timeline but look like normal comments. It would be useful if they stood out more.
over 1 year ago in Comments / @ mentions 2 Backlog

Assign through rules even if assignee is Out Of Office

No description provided
almost 4 years ago in Assign 0 Backlog

CSAT: Multiple language support

No description provided
over 3 years ago in CSAT - Customisation - general 0 Backlog

Make it easier to create drafts for chatbots

It's hard to create drafts of chatbots / test chatbots now because every chatbot is tied to a channel. What I'd like to accomplish is to create a draft chatbot and make changes to it without having to have it connected to a specific channel. Curre...
over 1 year ago in Chatbots 0 Backlog

Ability to edit all events in a recurring series, instead of just one event

No description provided
almost 4 years ago in Managing/Updating Events 0 Backlog

Knowledge base - Duplicate articles

Ability to clone/duplicate existant knowledge base articles.
over 1 year ago in Knowledge Base 2 Backlog

Sync the Drafts folder from Exchange Online into Front, into Drafts

Please sync the Drafts folder from Exchange Online into Front, into Drafts. (Same as you do for other folders in an Exchange Online mailbox). For context: Sage 200 accounting software generates emails into Drafts of a user's mailbox. User then has...
almost 2 years ago in Two-way sync 0 Backlog

Language support: Spanish

No description provided
almost 4 years ago in Native features 0 Backlog

Add internal discussions to Analytics

No description provided
about 4 years ago in Metrics by type 0 Backlog