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[accuracy] Similar conversations feedback loop reinforcement

Similar conversations lack of accuracy.Ideas: Allow to remove "similar" results and use this as training signal to improve the accuracy
11 months ago in AI / AI similar conversations 0 Backlog

Message level statusing for SLA rules

Would allow you to better define which messages are considered for SLA's and also give more control over when the SLA timer would start.
over 2 years ago in Insights / SLA / Workflows 4 Backlog

Update the content of message when forwarding, replying or sending to slack with rules

Would be useful to have just the important info that the next team needs based on the information the previous team has compiled.
over 1 year ago in Rule actions 0 Backlog

Retroactive rule

When a rule is created, the end user should be given the option to apply this rule to conversations in the open state in the inbox if they meet the conditions.
about 4 years ago in Rule management 1 Backlog

"See password" toggle for all email/password input fields

Front does not allow you to toggle visibility of the password field when inputting credentials so it's always obscured. Sometimes this would be nice to have especially when pasting a password from a third-party password management app etc.
3 months ago in Login and SSO settings 0 Backlog

Allow views to be created from Personal Inbox, not just Shared Inbox

Right now you can create a View (basically a saved filter view) but then only select from Shared Inboxes. You should be able to create a filter view and save that view where you can select your Personal Inbox. This is more flexible than Tags, whic...
over 1 year ago in Core Product Experience 1 Backlog

Thread comments together

Comments build up quickly, and then it gets difficult to dig through a wall of grey comment boxes. This would introduce the ability to have comments that are threaded together.
over 2 years ago in Comments / @ mentions 0 Backlog

Assign Front Academy Courses/Paths

Customers want to be able to programmatically assign specific Front Academy courses to users. For example, when a new user is added to Front, they want a series of courses to be assigned to them.
11 months ago in Activation 0 Backlog

Only company admins can increase license count

Admins need to grant Workspace admins permission to edit teammate settings, manage access and invite new teammates to Front, so that their team can work autonomously. However, giving them this permission also grants them the ability to add new lic...
almost 4 years ago in Increase granularity of admin permissions 0 Backlog

Opening Links from Knowledge Base in New Tab

When we click on posted links in our Knowledge Base they open up in the same browser page. This is not very convenient and we find that having links open in a new tab helps with the flow of information search. Could this please be amended in the b...
almost 2 years ago in Knowledge Base 0 Backlog