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Support for multiple Frount accounts

I'd like to login to different Front accounts from within the apps (browser, native app and mobile). This way, when you're working for multiple companies using Front (or using the new 1-person personal plans), you would not need to switch between ...
9 months ago in Admin Experience 0 Backlog

Ability to Hide Team Members from Other Teams

Our Company run's multiple business out of Front. We need the option to either separate or hide the team mates who are not part of the other groups. Where Only the users who have access to the Shared workspaces, are able to see other members of th...
over 1 year ago in Workspaces 0 Backlog

Allow views to be created from Personal Inbox, not just Shared Inbox

Right now you can create a View (basically a saved filter view) but then only select from Shared Inboxes. You should be able to create a filter view and save that view where you can select your Personal Inbox. This is more flexible than Tags, whic...
about 1 year ago in Core Product Experience 1 Backlog

Knowledge Base: Ability to configure visibility on article-level

Ability to make articles private, draft, or published.
over 1 year ago in Knowledge Base 0 Backlog

Surface audit trail elements in the SmartQA scorecards

Leverage various criteria from audit trail to surface during QA. For instance: Who added which tags Message deletions Usage of message templates
2 months ago in Insights 0 Backlog

Improved analytics for Front Chat

No description provided
over 2 years ago in Live Chat 0 Backlog

Team Chat Box

A team chat box similar to Microsoft teams that would enable team members or groups to chat with each other instead of having to start a discussion. Discussions are too formal and have to be continually archived to be removed from the inbox. They ...
about 2 years ago in Core Product Experience 1 Backlog

Sequence updates

Update sequence functionality to provide additional information around open rate, bounce rate, etc.
about 1 year ago in Outbound/Sequences 0 Backlog

ON/OFF toggle for Front Chat widget

Only having the option to select offline hours for live chat creates a myriad of support problems for small teams juggling multiple jobs and the ability to simply turn it on/off with a single click would significantly improve the functionality.
almost 2 years ago in Live Chat 2 Backlog

More SLA rule triggers

Current State Currently, SLAs will only trigger when either a conversation is created, or an inbound reply is received. Requirement Provide additional triggers for starting an SLA countdown, including: Ticket unsnoozed Time since last outbound rep...
10 months ago in SLA / Time-based options 0 Backlog