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Tango workflows integration for Knowledge Base

Tango makes it insanely easy to create interactive walkthroughs in seconds. Using it to create SOP walkthroughs of daily tasks on the computer to make it easy for anyone to just jump in and easily figure anything out. It already integrates with ot...
over 1 year ago in Knowledge Base / New integration requests 2 Backlog

unsubscribe a user from a conversation rule action

Directly unsubscribe a user from a conversation via rules (for example unsubscribe the teammate that assign the conversation to another teammate) at this time.
5 months ago in Workflows 1 Backlog

Thread comments together

Comments build up quickly, and then it gets difficult to dig through a wall of grey comment boxes. This would introduce the ability to have comments that are threaded together.
about 2 years ago in Comments / @ mentions 0 Backlog

Customize sound (volume and type) of notification

No description provided
almost 4 years ago in Desktop / Live Chat / Notifications 2 Backlog

Prevent auto-hyperlinking

No description provided
over 3 years ago in Parser 2 Backlog

[context] Ai tagging based on entity (date, duration, product name, amount...)

Situation & Request Wish to tag based on spec values such as dates, amounts, and durations. Currently, the AI Tagging tool is not equipped to detect and apply tags based on these structured data types. Potential Solution Invest in entity detec...
8 months ago in AI / AI tagging 0 Backlog

Add trash option to conversation hover actions in personal inboxes

add trash as a hover action on conversation cells within individuals' personal inboxes
over 1 year ago in Core Product Experience 1 Backlog

Clarify inbound messages, outbound messages and comments in Chat conversations

The new design of a Chat conversation means that Inbound messages, Outbound messages and internal notes/comments can be difficult to distinguish due to the shades of blue and grey used. The compose box also now has a "Shared Draft" bar at all time...
about 2 years ago in Live Chat 1 Backlog

Improve pinned comment visibility

Pinned comments are displayed with the small grey icon in the P3 header and in the timeline but look like normal comments. It would be useful if they stood out more.
almost 2 years ago in Comments / @ mentions 2 Backlog

Option for chat visitors to close the chatbot conversation themselves

As it is now, there is no way for a chat visitors to close the chat, instead of either waiting in the middle of a chat flow without reaching an end of path, or getting redirected to our inbox when it isn't necessary or if they have found the answe...
over 1 year ago in Chatbots 1 Backlog