All ideas

Showing 1686

Sortable rule set data

It would be good to be able to sort and change the order of the various rows within the Rule Set Data for Rule Sets. We are setting up a Master Rule Set for one of our teams to auto tag and assign messages received - this will end up having a lot ...

11 months ago in Workflows 1 Backlog

15 VOTE

Easy "find a time" feature when scheduling with many guests (scheduling assistant)

No description provided

over 2 years ago in Cal/scheduling efficiency 0 Backlog

21 VOTE

Notification or indicator for emoji reactions

No description provided

over 3 years ago in Notifications 1 Backlog

2 VOTE

[activation] Retroactive AI Tagging

Apply sentiment tags retroactively to previous conversations once properly trained.

4 months ago in AI / AI tagging 0 Backlog

2 VOTE

Support multiple windows in Desktop app

To make admin work easier and allow to quickly jump from rules to a specific conversations for instance.

4 months ago in Admin Experience 0 Backlog

8 VOTE

WhatsApp Voice Call

During a product roadmap discussion with Silverbird, Natalia, the head of CX, mentioned that they need a solution that allows account managers to take calls from customers to a WhatsApp business channel. When a caller calls a WhatsApp number, they...

about 1 year ago in WhatsApp 1 Backlog

11 VOTE

Ability to create rules with the API

No description provided

over 1 year ago in Core API 1 Backlog

25 VOTE

Auto-capitalize first letter in a sentence

No description provided

almost 4 years ago in Composer 0 Backlog

7 VOTE

Tango workflows integration for Knowledge Base

Tango makes it insanely easy to create interactive walkthroughs in seconds. Using it to create SOP walkthroughs of daily tasks on the computer to make it easy for anyone to just jump in and easily figure anything out. It already integrates with ot...

about 1 year ago in Knowledge Base / New integration requests 2 Backlog

5 VOTE

Telegram - mobile number integration

Being able to use a mobile number that's linked to an existing Telegram account would be a more seamless connection experience for Front users. From the customers' perspective, this would also be an ideal solution since they would not have to chan...

10 months ago in Existing integrations 0 Backlog

Please enter your email address

FILTER BY CATEGORY