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Status Backlog
Categories WhatsApp
Created by Guest
Created on Sep 28, 2023

WhatsApp Voice Call

During a product roadmap discussion with Silverbird, Natalia, the head of CX, mentioned that they need a solution that allows account managers to take calls from customers to a WhatsApp business channel. When a caller calls a WhatsApp number, they want to be able to route the call to the account manager responsible.

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  • Guest
    Oct 3, 2023

    This functionality is not currently supported by Meta in their WhatsApp Business API. We'll monitor this idea in the event it is supported in the future.