WhatsApp Voice Call

During a product roadmap discussion with Silverbird, Natalia, the head of CX, mentioned that they need a solution that allows account managers to take calls from customers to a WhatsApp business channel. When a caller calls a WhatsApp number, they want to be able to route the call to the account manager responsible.

Gong clip:

https://us-18905.app.gong.io/call?id=5250635288254418317&highlights=%5B%7B%22type%22%3A%22SHARE%22%2C%22from%22%3A408%2C%22to%22%3A590%7D%5D