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[accuracy] Option to reuse the message samples used for training after a tag deletion

Case: after tag deletion Situation: Currently, when an admin deletes an AI tag from an AI tagging rule, the associated message samples used for training are also removed. If the admin wishes to add the tag back, they must go through the process of...
5 months ago in AI / AI tagging 0 Backlog

Excel file preview instead of download

Sometimes we only need to view details thus having a preview option like Outlook has will help lessen the auto-downloading of excel files.
about 2 years ago in Collaborate - work together seamlessly 3 Backlog

Outbound Chat Capability

Ability to send outbound chats with either an automated message or manual ones when customers are on certain pages of the website or complete certain actions
almost 2 years ago in Live Chat 2 Backlog

Streamline management of teammate custom fields in table

Show and edit custom fields directly in teammates table without having to navigate into each user.
about 2 months ago in Custom fields 0 Backlog

Hide inbox from the Move to dropdown

Our instance is growing, and we have more and more inboxes. Some of these inboxes should never have anything moved into them. Other inboxes would be great to limit only to users who have access to the inbox. Would be great if we could provision pe...
over 1 year ago in Collaborate - work together seamlessly 0 Backlog

Allow rules and macros to "reply all"

Allow rules to reply all instead of replying to the sender.
almost 4 years ago in Auto-reply 3 Backlog

[context] AI Compose with attachments

Allowing AI compose to have context with attachments, including PDFs.
10 months ago in AI / AI compose / Attachments / Compose - write efficiently with quality 0 Backlog

Support lookup for @ user and # channel mentions in Slack

Integration of lookups for Slack users/groups and Slack channels within the Front interface. This will enable you to lookup people and Slack channels directly from Front to help redirect people to the correct channels/people. Basically work in the...
over 1 year ago in Existing integrations 0 Backlog

Option to disable console.logs in Front Chat

After installing Front Chat on my site, I see various items logged to the browser console, like the chat version - could you add an option to the Chat init code to allow developers to disable these logs?
5 months ago in Front Chat 0 Backlog

Add ability to reply to messages in bulk

Many times it may be necessary to reply to multiple messages with the same information (ie a problem ticket is closed and you need to tell each client the issue is resolved). Right now, messages in Front need to be replied to individually. It woul...
about 2 years ago in Core Product Experience 0 Planned