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Front Chat - Support sites with Cross-Origin-Embedder-Policy (COEP) header

I want to embed Front Chat on my site, however I have a Cross-Origin-Embedder-Policy (COEP) header, which requires all embedded content provides a Cross-Origin-Resource-Policy (CORP) header.
about 2 months ago in Front Chat 0

Allow rules and macros to "reply all"

Allow rules to reply all instead of replying to the sender.
almost 4 years ago in Auto-reply 3 Backlog

From the sort by drop down, have the ability to sort by sender and subject rather then just newest

No description provided
about 2 years ago in P2 display - conversation list 2 Backlog

Ability to use the chat visitor inactivity and/or the time the chat visitor has spent on a chatbot flow step as a trigger for a chatbot action

We would like the ability to use set different actions based on how long a chat visitor spends on a step / if they don't interact with the step for a certain amount of time. For example, if they're stuck on a step for too long, we'd like to build ...
over 1 year ago in Chatbots 0 Backlog

Notion integration

No description provided
almost 4 years ago in New integration requests 2 Backlog

Changing the transcript email subject line from Front Chat

Currently, when the customer is being sent the transcript email from the Chat, the subject line is "Chat". It would be amazing if this could be configured to something more tailored for a better customer experience.
over 1 year ago in Front Chat 1 Backlog

Suggest knowledge base links in chat based on key words

When using the website chatbot, it would be awesome when a "key word" from a knowledge base article is used in the question to populate with "does this answer your question" and the article link. Then if it doesn't they can keep typing in the chat...
about 1 year ago in Chatbots / Knowledge Base 1 Backlog

Add ability to reply to messages in bulk

Many times it may be necessary to reply to multiple messages with the same information (ie a problem ticket is closed and you need to tell each client the issue is resolved). Right now, messages in Front need to be replied to individually. It woul...
about 2 years ago in Core Product Experience 0 Planned

Knowledge Base: Send alerts to team when an article is updated

Must be able to have an easy way to notify the team of changes.
over 1 year ago in Knowledge Base 0 Backlog

Be able to set up a mailbox that can receive emails but cannot send them

"In some circumstances, you may want to centralize outgoing emails from a single company email address, but sometimes emails are received in employees' individual email addresses. To keep everything centralized and accessible, it is necessary to c...
about 2 months ago in Admin Experience 0 Backlog