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Dedicated "View edit" permissions

Have permissions specific to create/edit/delete Views.
about 1 year ago in Admin Experience / Resource management permissions 0 Backlog

(Front desktop) Pull search results into a new window

On the macOS desktop app, I can double-click an email chain in my inbox to pop it out into its own window. I'd like to be able to do this with search results. Sometimes I search but am still sorting through the results when I need to go back to th...
about 2 months ago in Core Product Experience / Search 0 Backlog

Knowledge Base: Set up approval workflows

Ability to set up an approval workflow so that certain teammates can approve an article before it is allowed to be published
over 1 year ago in Knowledge Base 0 Backlog

Knowledge Base: Send alerts to team when an article is updated

Must be able to have an easy way to notify the team of changes.
over 1 year ago in Knowledge Base 0 Backlog

Offer live chat for internal agent support

Ideally I would like to have an internal AI chatbot for our agents to find information faster, not necessarily an external feature.
about 1 year ago in Live Chat 0 Backlog

[activation] Shared AI training for same tag across AI tagging rules

Situation: when I want to create an AI tagging rule for multiple inboxes, all using the same tag (e.g., VIP), I have to train the AI, by reviewing message samples, separately for each rule, even though it's the same tag. Request: Streamline the pr...
5 months ago in AI / AI tagging 0 Backlog

Ability to manually mark a chat as "resolved", and allow a user to start a new chat conversation on another topic

We can't manually configure chat messages to refresh for the end-user. If someone sends us a message and we solve their problem, there's no way to manually make the chat history clean up/mark it as resolved so they can send us another message. Thi...
over 1 year ago in Live Chat 4 Backlog

Create a calendar invite from an email and automatically put the people on the email as invitees

Would help anyone that needs to create a meeting related to or derived from an email
3 months ago in Calendar - other 0 Backlog

Add ability to reply to messages in bulk

Many times it may be necessary to reply to multiple messages with the same information (ie a problem ticket is closed and you need to tell each client the issue is resolved). Right now, messages in Front need to be replied to individually. It woul...
about 2 years ago in Core Product Experience 0 Backlog

Individual signature should not take priority over shared signature

As an admin, I can define a shared signature for a given channel/channels. However, if a user creates an individual signature, then the individual signature will become the default. How could an admin make sure that for a given inbox/channel, thei...
over 1 year ago in Signature management 0 Backlog