ADD A NEW IDEA

All ideas

Showing 1689

Keyboard shortcut: jump to top of conversation

A button or shortcut to jump to the very first email of a conversation
over 1 year ago in Compose - write efficiently with quality / Core Product Experience / Keyboard shortcuts 16 Backlog

Add Tags to Sidebar by default

When creating a new subtag in the sidebar by clicking the three dot drop down, the default is to not have "show in sidebar" checked. It would make more sense to default to checking this box. It's very easy to remove a tag sitting on the sidebar, b...
almost 2 years ago in P1 navigation - left pane / Tags 2 Backlog

Schedule emails for the Live Dashboard

Be able to keep track of open / waiting etc. conversations on a regular basis
9 days ago in Insights 0 Backlog

Update metric calculation for "new" and "closed workload"

Currently, the scope of the report is not taken into account when calculating the metrics, leading to multiple counts. Ex: conversation is moved from inbox A to B. It will increment the new workload by one (for B) and the closed workload by one (f...
9 days ago in Insights 0 Backlog

Remove "unresolved conversations" from Analytics

The metric is confusing and does not fulfil the user's expectations. It is particularly wrong in the time breakdowns (heat map, time chart)
9 days ago in Insights 0 Backlog

Ability to preview attachments

Ability to preview attachments in an email without downloading.
almost 2 years ago in Core Product Experience 2 Backlog

Ending Chat - allow agents to end chat & see when a customer abandons chat

We'll allow agents to end chats for end customers and we'll also notify agents when the visitor abandons the chat conversation.
4 months ago in Chatbots / Live Chat 0 Planned

Forward email as an attachment

Suggestion to be able to forward an email as an attachment in another email
almost 2 years ago in Core Product Experience 1 Backlog
161 VOTE

Forward calendar invites and allow users to accept forwarded invites

No description provided
almost 4 years ago in Attendee management 1 Backlog

Multiple tabs for desktop app

This would be especially useful for creating rules. To create rules you have to grab info from messages (subject, sender info etc) and without the ability to create tabs, you have to constantly go back and forth which can be tedius.
about 1 year ago in Native features 0 Backlog