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Assign Due Dates to Conversations

It would be great if a teammate could assign a Due Date for when a reply needs to go out for a specific conversation. We could tie in the Due Date with existing SLA rules, or issues notifications if the Due Date passes without a response from the ...
over 1 year ago in Admin Experience / Custom fields / Workflows 0 Backlog

Flag all rules and macros that break when deleting a resource (tag, teammate, etc.)

When deleting a resource like a teammate, tag, or inbox, Front should flag all the rules and macros currently using that resource so that admin can update these workflows accordingly.
2 months ago in Rule management 1 Backlog

Access "Current Teammate" in Macro Dynamic Variables

When building a Macro, be able to access the "current teammate" in Dynamic Variables to include some information about them in the conditions or actions.
2 months ago in Macros 1 Backlog

Auto Launch Macro (not a rule!)

RELEVANT FOR NEW RULES & MACROS FUSION THAT WILL MERGES BOTH INTERFACES. Why not have a global "workflow" that looks like macro builder but includes rules & macro capabilities. Imagine 2 options for workflow types when opening the tool: 1....
8 days ago in Workflows 0

Granular Permissions for Create/Edit/Archive/Delete

Currently, in the roles permissions section (e.g., the Tags section), there is a single checkbox for "Shared tags - create/edit/archive/delete," which allows users to either perform all actions or none. To improve flexibility and control, it would...
15 days ago in Permissions 0 Backlog

Adding spell checks and grammar suggestions languages other than English

The Front integration of Grammarly does not support other languages. Add integrations with tools like "Language Tool" that support other languages
almost 2 years ago in Core Product Experience 2 Backlog

Collect teammate answers: support images and attachements

Collecting attachment as answers to specific fields while triggering a macro, for easy handoff/escalation to another team Use TIC to upload an attachment Use macro action(s) to use the attachment
16 days ago in Macros 0 Backlog

Setting to turn on/off auto-shared drafts

Add the ability to turn on/off the new(ish) feature that automatically shares a draft with all participants. That way a user can decide if they want to have control over when a draft is ready to be shared.
about 2 years ago in Core Product Experience 0 Backlog
103 VOTE

Ability to preview attachments

Ability to preview attachments in an email without downloading.
about 2 years ago in Core Product Experience 2 Backlog

Keyboard shortcut: jump to top of conversation

A button or shortcut to jump to the very first email of a conversation
almost 2 years ago in Compose - write efficiently with quality / Core Product Experience / Keyboard shortcuts 16 Backlog