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Access chat visitor drop off data

I want to be able to see the inputs a chat visitor has entered when they drop off before completing the flow. For many use cases, this data is crucial as it allows me to know who tried to interact with my chat widget and reach back out to them pro...
22 days ago in Live Chat 0

Add Holidays to Business Hours

It would be great if we could add National Holiday closures as part of our company business hours.
about 1 year ago in Admin Experience 3 Backlog

Search & Filter Tickets on Customer Portal

Give an end user accessing their portal the ability to search and filter through historic tickets that show on the portal.
3 months ago in Customer Portal  / Knowledge Base 0 Backlog
129 VOTE

Ability to preview attachments

Ability to preview attachments in an email without downloading.
over 2 years ago in Core Product Experience 3 Backlog

Admin-Only Visibility for Rules/Tags

The ability for top-level admins to set up rules or apply tags for oversight or alerting purposes without those actions being visible to the wider team. For example, if we want to alert a manager to review something via a rule, but we don't want t...
4 months ago in Increase granularity of admin permissions 0 Backlog
211 VOTE

Include To, CC, BCC fields as part of message template

Add recipient fields to message templates so they can be used repeatedly as well.
over 4 years ago in Message templates 8 Backlog
109 VOTE

Adding spell checks and grammar suggestions languages other than English

The Front integration of Grammarly does not support other languages. Add integrations with tools like "Language Tool" that support other languages
over 2 years ago in Core Product Experience 2 Backlog
104 VOTE

Keyboard shortcut: jump to top of conversation

A button or shortcut to jump to the very first email of a conversation
about 2 years ago in Compose - write efficiently with quality / Core Product Experience / Keyboard shortcuts 17 Backlog
201 VOTE

Forward calendar invites and allow users to accept forwarded invites

No description provided
over 4 years ago in Attendee management 1 Backlog
106 VOTE

Setting to turn on/off auto-shared drafts

Add the ability to turn on/off the new(ish) feature that automatically shares a draft with all participants. That way a user can decide if they want to have control over when a draft is ready to be shared.
over 2 years ago in Core Product Experience 0 Backlog