All ideas

Showing 1756

SSO for Gated Knowledge Base

Customer wants to utilize Gated KB for internal employees that are not Front users. SSO makes this much easier to maintain.

5 months ago in Knowledge Base 0

30 VOTE

Notion integration

No description provided

about 4 years ago in New integration requests 2 Backlog

14 VOTE

Ability to use custom fields / variables in chatbot flow

It would be helpful to be able to use custom fields / variables in chatbot flow messages like "Hi {visitor.first_name}" in order to personalize the chatbot flow more for chat visitors.

almost 2 years ago in Chatbots 2 Planned

7 VOTE

Tag-triggered transitions for conversation stages

No description provided

12 months ago in Conversation Stages 1 Will not do

7 VOTE

Multiple CSAT surveys per workspace

No description provided

12 months ago in CSAT 0 Backlog

18 VOTE

Customize timing when Front Chat transcript is sent to chat visitors

Introduce setting to change time a chat transcript is sent to visitors with no reply from 5 minutes to another timeframe.

over 2 years ago in Live Chat 0 Backlog

4 VOTE

Manually triggered auto replies should be accounted for in metrics

As a support manager, I want that manually triggered automated messages are taken into account in analytics, so that my teammates' work is represented accurately

7 months ago in Metrics 0 Backlog

5 VOTE

[context] AI to "understand" images (summary, similar conversation, tagging, suggested replies & AI answer ...)

Request: AI features to be multi-modal, meaning they could understand images within the content they are based on. For example, SimilarConversation could recommend a conversation that includes a similar image, AI tagging could classify content bas...

8 months ago in AI / AI answer for chat / AI data extraction / AI similar conversations / AI suggested replies (auto draft) / AI summary / AI tagging 0 Backlog

29 VOTE

Allow rules and macros to "reply all"

Allow rules to reply all instead of replying to the sender.

almost 4 years ago in Auto-reply 3 Backlog

15 VOTE

Microsoft Teams <> Front OOO Sync

Native two way sync between Teams and Front OOO status. Toggling OOO in Teams would toggle OOO in Front and vice versa. (Behavior between Teams and Outlook today)

about 2 years ago in New integration requests / Workflows 1 Backlog

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