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CES: Customer Effort Score - Analytic metric

Description of the Feature: The Customer Effort Score (CES) is a critical metric for assessing the ease with which customers can interact with a support team to resolve their issues. It is a survey post-interaction with customers asking something ...
about 1 year ago in Metrics 1 Backlog

Ability to use the chat visitor inactivity and/or the time the chat visitor has spent on a chatbot flow step as a trigger for a chatbot action

We would like the ability to use set different actions based on how long a chat visitor spends on a step / if they don't interact with the step for a certain amount of time. For example, if they're stuck on a step for too long, we'd like to build ...
about 1 year ago in Chatbots 0 Backlog

Autocomplete text in composer (predictive text)

Capabilities for predictive text when composing an email
over 2 years ago in Composer 0 Backlog

Changing the transcript email subject line from Front Chat

Currently, when the customer is being sent the transcript email from the Chat, the subject line is "Chat". It would be amazing if this could be configured to something more tailored for a better customer experience.
about 1 year ago in Front Chat 1 Backlog

Admins can lock the value of teammate preferences

Today, teammates have the flexibility to change many preferences and customize their experience. However, in some cases, admins may want to lock the value of some of these preferences in order to create a consistent customer experience and ensure ...
over 1 year ago in Admins can lock teammate-level settings 0 Backlog

Disable contact exporting for non-admins

Provide admin the ability to turn off contacts exporting for non-admins
over 1 year ago in Contacts / Export 3 Backlog

Co-owning scheduling links

I would like to share ownership of the scheduling links with other team members for when I am out of the office or need a team member to manage to scheduling link.
about 1 month ago in Schedule - manage your calendar 0 Backlog

Error Codes for WhatsApp on mobile

Often, WhatsApp encounters errors, but the error codes aren’t visible on the mobile app.
3 months ago in Native features 0 Backlog

Integrate with twilio conversations api to enable group texting

In some cases we may need to do a group text similar to having 2 or more customers on the same email. Twilio supports this with their conversations api and it would be great to be able to connect to that from front.
over 1 year ago in Existing integrations 0 Backlog

"Snooze conversation" rule action

Ability to snooze a conversation from rules.
over 3 years ago in Missing core rule actions 5 Backlog