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"Waiting" & "Resolved" Tabs in Personal Section

No description provided
10 months ago in Core Product Experience 0 Backlog

Zoom Phone channel integration

No description provided
about 4 years ago in New integration requests 9 Backlog

CSAT link expiration

Set a duration after which the survey is not accessible
about 1 year ago in CSAT 1 Backlog

Request to Increase Recipient Limit for Sequences

For users with a dedicated SMTP server, please consider increasing the cap for sequence recipients beyond the current 200. This would provide a smoother experience and reduce the operational burden for users who regularly communicate with larger c...
almost 2 years ago in Outbound/Sequences 0 Backlog

Disable collaborative metrics for users w/o Analytics permissions

In current state, when an individual accesses base metrics (metrics w/out Analytics permissions) for Shared Resources, they see stats for themselves and other users who have collaborated on the same conversations but does not provide the full view...
6 months ago in Admin Experience / Insights 1 Backlog

Display chat metadata like location, IP address, browser, device type etc.

No description provided
almost 2 years ago in Front Chat / Live Chat 1 Backlog

Access "Teammate activity export" via API

I regularly need to fetch Teammate Activity Export data - it would be useful to enable access via the API
4 months ago in Core API / Exports and API 0 Backlog

Sync Read Status Between Front and Email Provider (Gmail/Outlook)

I love keeping my inbox clean and find it a bit frustrating that when I read an email in Front, it still shows as unread in my Outlook. It would be great to have a toggle option in personal settings to sync the read/unread status between Front and...
6 months ago in Two-way sync 0 Will not do

View Out of Office Date Range on Hover

When entering a internal comment you can see when a user is 'Out of Office', it would be great if we could hover over this and it would show when that user is out of office for example; 01/05/2025 09:00am to 01/05/2025 11:00am - this would help ma...
3 months ago in Core Product Experience 0 Backlog

Minimize Drafts like Gmail

Is it possible to minimize email drafts in the main inbox view to copy and grab other information from my calendar, other emails, etc? This is a great feature in Gmail to be able to pop back and forth quickly as you piece your email together from ...
over 2 years ago in Core Product Experience 6 Backlog