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Merge chat conversations

Can Front support merging chat conversations? It is only possible, right now, to merge emails and tweets.
almost 2 years ago in Front Chat / Merge / privacy leaks / threading 0 Backlog

Minimize Drafts like Gmail

Is it possible to minimize email drafts in the main inbox view to copy and grab other information from my calendar, other emails, etc? This is a great feature in Gmail to be able to pop back and forth quickly as you piece your email together from ...
over 2 years ago in Core Product Experience 6 Backlog

Ability to use chatbots across multiple live chat channels (e.g., SMS & WhatsApp)

Currently chatbots are only available for Front Chat. We would like to use chatbots across other channels like SMS and WhatsApp as well.
over 2 years ago in Chatbots 1 Backlog

Request to Increase Recipient Limit for Sequences

For users with a dedicated SMTP server, please consider increasing the cap for sequence recipients beyond the current 200. This would provide a smoother experience and reduce the operational burden for users who regularly communicate with larger c...
about 2 years ago in Outbound/Sequences 0 Backlog

Rule dynamic variable: "Trigger/Action author"

It would be very helpful if there was a condition in rules that allowed you to trigger a rule based on what Front user performed the originating trigger/action. For example, we have an SLA set up but we have a tag that will exclude a message from ...
6 months ago in Smart rules / Workflows 0 Backlog

Contacts and accounts plugin on mobile app

Provide access to contacts and accounts, similar to the plug-in available on the web browser and desktop app.
about 1 year ago in Native features 0 Backlog

Display chat metadata like location, IP address, browser, device type etc.

No description provided
about 2 years ago in Front Chat / Live Chat 1 Backlog

Analytics Automated Email Customization

When creating a view under analytics you have the ability to send yourself automated reports via email. When looking at the "tags" report you have the option to select "all tags" or "filtered tags". Currently the emailed reports always function as...
about 2 months ago in Scheduling and automation 0 Backlog

Front integration to Microsoft Planner

Hello, I would like to suggest the implementation of integration of Front with Microsoft Planner. I currently use ClickUp as a task management software, but would like to consolidate to a software we already pay for instead of an additional paid 3...
5 months ago in New integration requests 0 Backlog

Choose and display timezone of reports in Analytics

Metrics are affected by the user's timezone. Users in different timezones will see different values, but have no clear way to notice why.
8 months ago in Insights - Other 0 Backlog