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Ability to use teammate groups or contact lists when inviting participants to a calendar event

No description provided
almost 4 years ago in Attendee management / Create New Event 3 Backlog

Knowledge Base usability & formatting improvements

When voting, please specify which one(s) of the below is the most important for you. Thanks Drag & drop article reordering Ability to add more than one image per line in knowledge base for better readability When editing the table, you always ...
about 1 year ago in Knowledge Base 1 Backlog

Rules action - Merge contacts

Rule action to merge the contact to an existing one (for channels that are not emails, using a different handle like chat).
10 months ago in Workflows 0 Backlog

Ability to use chatbots across multiple live chat channels (e.g., SMS & WhatsApp)

Currently chatbots are only available for Front Chat. We would like to use chatbots across other channels like SMS and WhatsApp as well.
over 1 year ago in Chatbots 1 Backlog

Format paintbrush - Ability to copy paste formatting

No description provided
almost 4 years ago in Composer 3 Backlog

Searching for assignee displays matches in order of most commonly assigned to or displays matches in the current team inbox, as opposed to alphabetically

To make manual assignments faster/more accurate (especially to teammates with common names), it would be helpful if when I type a name into the assign box (like "Nick") the "Nicks" who populate show up in order of who you assign to most or who is ...
almost 2 years ago in Collaborate - work together seamlessly 1 Backlog

[context] Control what can appear as similar conversation by adding conditions (inbox, tags, inbound only ...)

Be able to specify or filter conversations shown as part of similar conversations based on criteria like the same or a specific: Inbox Tag Contact Account Type of inbound or outbond
4 months ago in AI / AI similar conversations 0 Backlog

[context] AI Compose with attachments

Allowing AI compose to have context with attachments, including PDFs.
7 months ago in AI / AI compose / Attachments / Compose - write efficiently with quality 0 Backlog

Pull Avatar/Image from Google profile so that it populates the Profile Photo in Front

Save time on set up.
2 months ago in Admin Experience 0 Backlog

Application Object Automatically Refresh Token

Running into an issue where salesforce connector apps are automatically logged out after 24 hours It appears we are not requesting a new token when a previous token expires. After speaking to Xav, it was highlighted that this happens because there...
2 months ago in Dynamic objects 0 Backlog