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Keyboard Shortcut For Ticket Labels

When using the old inbox you could archive emails using cmd+E. When you try to do that while the new ticketing feature is enabled, it opens up the ticket label options. It would be awesome if there were keyboard shortcuts for 'Open', 'Waiting' and...
11 months ago in Ticketing 1 Backlog

Choose and display timezone of reports in Analytics

Metrics are affected by the user's timezone. Users in different timezones will see different values, but have no clear way to notice why.
7 months ago in Insights - Other 0 Backlog

Allow embedded URLs for external chart integration

Hi, it would be extremely helpful if Front could generate embedded codes or URLs for charts and analytics you provide users with. In our particular case, our goal is to integrate them into an external platform we use for data management, where we’...
about 1 month ago in Insights - Other 0 Backlog

CSAT link expiration

Set a duration after which the survey is not accessible
over 1 year ago in CSAT 1 Backlog

Improved Assignment Queues Visibility and Management for admins

Giving Admins more confidence that no conversations are left behind thanks to rules. Front already supports queuing conversations that cannot be assigned immediately but we want to make improvements to the experience: giving Admins visibility on t...
about 2 years ago in Assign / Workflows 0 Backlog

Zoom Phone channel integration

No description provided
over 4 years ago in New integration requests 9 Backlog

Change Private Tag to Shared

Have the ability to change a once private tag to a shared tag.
6 months ago in Core Product Experience / Permissions 0 Backlog

For scheduling links, the option to use Recurring as the option for availability but also to lock it so that people who try to book a time through the scheduling link can only book a time a certain number of days in the future

It would be great to have an option to use Recurring as the option for availability on a scheduling link but also to lock it so that people who try to book a time through the scheduling link can only book a time a certain number of days in the fut...
over 2 years ago in Scheduling Links 0 Backlog

Restricting Context Links by Workspace

Context links today apply across every workspace/ department. Other depts e-mails are sorted differently and read in a different way and the link being applied universally is not ideal. Would like the ability to modify context links to have a more...
about 2 years ago in Core Product Experience / Links 0 Will not do

Contacts and accounts plugin on mobile app

Provide access to contacts and accounts, similar to the plug-in available on the web browser and desktop app.
12 months ago in Native features 0 Backlog