RELATED IDEAS
Allow admins to manage and enforce teammate preferences
Problem
Teammates can change preferences that affect customer experience and team workflows, and admins have no way to enforce consistency or set organization-wide defaults.
Request
Allow admins to manage teammate preferences at the company level: set default values, override individual preferences, and lock specific settings to prevent teammates from changing them.
11
MERGED
Enforce individual inbox visibility in analytics
Problem Teammates can choose whether their individual inbox appears in company analytics, and admins cannot override this setting at scale. This leads to incomplete analytics data. Request Allow company admins to enforce that all individual inboxe...
0
Backlog
2
MERGED
Allow admins to set default teammate preferences at company level
Problem Admins cannot define default preference values for new or existing teammates. Certain default settings (such as single-key keyboard shortcuts) can cause usability issues, and admins have no way to change the baseline. Request Allow admins ...
0
Backlog