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Use AI to generate Knowledge Base (KB) materials like FAQ or new articles

Use frequently asked questions from emails or conversations to generate an actual FAQ for the front Knowledge Base. Use email context to identify gaps in content and generate articles using AI.
about 1 year ago in AI / AI knowledge / Knowledge Base 0 Backlog

Suggest knowledge base links in chat based on key words

When using the website chatbot, it would be awesome when a "key word" from a knowledge base article is used in the question to populate with "does this answer your question" and the article link. Then if it doesn't they can keep typing in the chat...
9 months ago in Chatbots / Knowledge Base 1 Backlog

Admin can enforce 2FA for all teammates

Use case 1 (general): To improve security, an admin can force users to set up 2FA the next time they log in, and block them from accessing Front until it has been completed. The admin would need to set up their own 2FA first as a prerequisite. Use...
over 3 years ago in Login and SSO settings 1 Backlog

Request to Increase Recipient Limit for Sequences

For users with a dedicated SMTP server, please consider increasing the cap for sequence recipients beyond the current 200. This would provide a smoother experience and reduce the operational burden for users who regularly communicate with larger c...
about 1 year ago in Outbound/Sequences 0 Backlog

[activation] Accelerate the training of AI tagging

The training of AI tagging takes too much time because it doesn't have enough sample messages to review.
5 months ago in AI / AI tagging 0 Backlog

Manually Close / End a Front Chat conversation

As an operator / agent, I'd like to be able to "end" a chat with a customer. They can still start a new one, but sometimes there's a need for a chat sooner than 6 hours after the end of the first one.
about 1 year ago in Live Chat 0 Backlog

[accuracy] AI Answers accuracy improvement based on incorrect answers

Export a report that contains only questions & answers that AI answered incorrectly to improve AI answers by for example: Allowing admins to modify help center articles as needed to help AI answer more accurately. Allowing admins to tweak thei...
6 months ago in AI / AI answer for chat 0 Backlog

Google Task Integration.

Ability to add Google Tasks and get alerts on comments.
about 1 year ago in New integration requests 0 Backlog

Sending voice messages in discussions and comments

No description provided
over 1 year ago in Comments / @ mentions / Internal discussions 1 Backlog

"Waiting" & "Resolved" Tabs in Personal Section

No description provided
2 months ago in Core Product Experience 0 Backlog