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Contacts and accounts plugin on mobile app

Provide access to contacts and accounts, similar to the plug-in available on the web browser and desktop app.
10 months ago in Native features 0 Backlog

Format paintbrush - Ability to copy paste formatting

No description provided
over 4 years ago in Composer 5 Backlog

Ability to use teammate groups or contact lists when inviting participants to a calendar event

No description provided
over 4 years ago in Attendee management / Create New Event 3 Backlog

Chatbot Transcript - Expose "turn based" conversation / message attribution

When you view a completed Chatbot<>Visitor conversation in the conversation UI, we see the AI/Visitor messages differentiated by being bolded or not. While the HTML version of the message accessible via the API does contain the same bolding,...
2 months ago in Chatbots 0

Attio CRM Integration

You have old-school legacy CRM integrations like Hubspot & Salesforce... please make now asap one for the next-gen, modern, powerful, flexible and data-driven CRM https://attio.com/
over 1 year ago in New integration requests 3 Backlog

[context] AI answer for chat to support multiple KBs as source of knowledge

Situation: Currently, AI Answer for Chat only supports a single knowledge base, limiting its ability to draw from multiple sources of information. In scenarios where knowledge is spread across several external public knowledge bases, users cannot ...
10 months ago in AI / AI answer for chat 0 Backlog

create Views with the API

No description provided
5 months ago in Core API / Views 0 Backlog

CSAT: Multiple survey questions

Allow multiple questions in Customer Satisfaction surveys.
almost 4 years ago in CSAT- Customisation - survey - answers 3 Backlog

Macros: Default value in "Collect Teammate Answer" form

I'm building a Macro and want to provide a default value in a "Collect Teammate Answers" form. An example of how this could be used;I'm building an escalation workflow. The teammate should pick from a "Priority" enum field (High, Normal, Low) - I ...
5 months ago in Macros 0 Backlog

[context] AI compose with a prompt and message template

Situation: Users need to respond quickly to messages, especially when dealing with simple inquiries. While the Suggested Reply feature is useful, it can be difficult to control the exact content or appropriateness of the response, and it doesn’t s...
10 months ago in AI / AI compose 0 Backlog