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Set chatbot hours and/or conditionally split chatbot responses based on hours

At a high level we would like to be able to only have our chatbot run in Off Hours and have our support representatives handle all live conversation during business hours. So part 1 of the request: be able to set the chatbot to only turn on during...
6 months ago in Live Chat 0 Planned

Customize chatbot flow based on visitor URL

It would be helpful to be able to show a different chatbot flow to visitors depending on which page they're viewing / initiating the chat from.
10 months ago in Chatbots 0 Planned

Support light variations in search (plurals, accent, declensions) (Stemming)

No description provided
about 1 year ago in Matching 0 Planned

Use dynamic objects in message templates

Front users will soon be able to populate their message templates with information from their dynamic objects. Quickly compose messages with important information such as order status, shipment ETA, reservation date, and more without needing to ma...
5 months ago in Dynamic objects 1 Planned

AI AutoTagging

Front currently has a "tag" feature where a company can create a list of tags and mark each conversation with any number of them. At my company (Collective), we have around 30-40 tags that our Support team currently uses. However, manually tagging...
about 1 year ago in AI / Tags 0 Planned