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313 VOTE

Microsoft Teams integration

Send and receive messages to/from Microsoft Teams directly inside Front.
about 4 years ago in New integration requests 28 Backlog
183 VOTE

Internal/External Out of Office

Hello Can we extend the vacation responder so you can set one responder for internal and another for external. We often need to provide different responses to the inside and outside of the organisation.
over 2 years ago in Vacation responders 2 Backlog
131 VOTE

Assign Due Dates to Conversations

It would be great if a teammate could assign a Due Date for when a reply needs to go out for a specific conversation. We could tie in the Due Date with existing SLA rules, or issues notifications if the Due Date passes without a response from the ...
about 2 years ago in Admin Experience / Custom fields / Workflows 1 Backlog

WFM: inbox access permissions logic when filtering the schedule

Enhance the filtering functionality in the schedule so that the inbox filter and teammate filter are more integrated: ensure that when an inbox is filtered, only those teammates with access to that specific inbox are displayed, thereby reducing co...
20 days ago in Workforce management 0 Backlog
162 VOTE

Create a discussion with a teammate Group

Today, to start a discussion with a group of people, you need to type out each of their names to add them as participants. This can be cumbersome when the intention is to start a discussion with a large group of people. A possible solution custome...
almost 3 years ago in Teammate Groups 5 Backlog

Label/outline important threads

This feature would significantly improve the efficiency of navigating through numerous conversations by allowing users to filter and find conversations containing e.g. specific tags. It facilitates a streamlined workflow by reducing search time, p...
3 months ago in Core Product Experience 0
143 VOTE

Ability to preview attachments

Ability to preview attachments in an email without downloading.
almost 3 years ago in Core Product Experience 3 Backlog
237 VOTE

Include To, CC, BCC fields as part of message template

Add recipient fields to message templates so they can be used repeatedly as well.
over 4 years ago in Message templates 9 Backlog

Add Holidays to Business Hours

It would be great if we could add National Holiday closures as part of our company business hours.
over 1 year ago in Admin Experience 4 Backlog
219 VOTE

Forward calendar invites and allow users to accept forwarded invites

No description provided
over 4 years ago in Attendee management 1 Backlog