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Configure redirection link on company logo for knowledge base

Ability to customize the link of the company logo to redirect to another link i.e. company website instead of the knowledge base home page.
11 months ago in Knowledge Base 0 Backlog

Right click menu with more actions

Include ability to right-click and copy an attachment to paste it somewhere else. Include ability to right-click and copy or drag and drop the email address that is in the "To" or "CC" or "BCC" line into the body of the email. Allow to right-click...
about 3 years ago in Desktop 0 Backlog

[channel] AI suggested replies on more channel types (SMS, chat, custom..)

Same as auto-draft with AI for emails, but for chat and SMS or others TBD
7 months ago in AI / AI suggested replies (auto draft) / Live Chat 0 Backlog

Customized send later time selection

Need the ability to create customized send later time options, beyond the presets available in Setting > Personal > Preferences > Send Later.
12 months ago in Compose - write efficiently with quality 4 Backlog

Ability to merge discussions

Suggestion to be able to merge discussions, like how you can merge emails in Front today
almost 2 years ago in Merge / privacy leaks / threading 0 Backlog

Ability to collaborate on and review Knowledge base articles with teammates

Leverage comments and tag teammates to be able to collaborate on knowledge base drafts
over 1 year ago in Knowledge Base 0 Backlog

Attio CRM Integration

You have old-school legacy CRM integrations like Hubspot & Salesforce... please make now asap one for the next-gen, modern, powerful, flexible and data-driven CRM https://attio.com/
about 1 year ago in New integration requests 1 Backlog

For scheduling links, the option to use Recurring as the option for availability but also to lock it so that people who try to book a time through the scheduling link can only book a time a certain number of days in the future

It would be great to have an option to use Recurring as the option for availability on a scheduling link but also to lock it so that people who try to book a time through the scheduling link can only book a time a certain number of days in the fut...
almost 2 years ago in Scheduling Links 0 Backlog

Display exact age of metrics

As a support agent or a support manager, I need to know how fresh is the data I'm looking at, so that I can trust its value.
3 months ago in Insights - Systems 0 Backlog

Open facebook channel for lead ad messages

Currently today, we only support comments and direct messages in fb messenger. However, messages originating as Facebook messenger/lead ads are not syncing in Front. This would be helpful to capture more inbound communications/opportunities.
3 months ago in Facebook / Other channels 0 Backlog