All ideas

Giving admins the ability to have a top-down view of all rules that their company has. Would allow admins to search for specific rules based on their conditions.

Ability to snooze a conversation from rules.

Since merging of Topics can't be undone, it would be good to be able to restrict who can do this through a permission setting.

If a teammate is invited without specifying a workspace to add the teammate to (generally via SCIM), Front will add them to the "default" workspace, which is the workspace with the lowest ID. This can lead to teammates being added to a workspace t...

Allow admins to configure audiences on individual articles based on user segments. Not just based on knowledge base but instead, based on the actual article or category itself. Ensure that AI autopilot or copilot replies reference the correct know...

Ability to assign a discussion while composing one, instead of having to do it after sending it.

Admins may want teammates using an inbox to only send messages with their own individual channel. This could be because they want a consistent customer experience or in some cases to avoid sending an email to customer A from the customer_b@mycompa...

Use case 1 (general): To improve security, an admin can force users to set up 2FA the next time they log in, and block them from accessing Front until it has been completed. The admin would need to set up their own 2FA first as a prerequisite. Use...

All requests for new customization options in the CSAT survey (fonts, font color, etc.)

We're often using user-email-accounts for shared inboxes / channels. However, we cannot use the calendar function as a "shared calendar". A support of this would be much appreciated because it also happens that we are using Gmail for user inboxes ...