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Don't generate placeholder name when chat visitor doesn't provide a name

When a user does not provide a name and the conversation is routed to an agent, Front creates a unique name for the participant (like "Blue Elephant"). It's causing agents to reply with those names and there is a preference for those to come throu...
almost 2 years ago in Chatbots 0 Backlog

Support more than 4 recipients for seen receipts

No description provided
over 3 years ago in Other (Systems) 0 Backlog

Option for imported Tags to be private

When we first began with Front all of our Outlook folders from all of our employees became Tags. As a result we had over 100 different Tags. All of those imported Tags were available/visible to all of our employees. It would be better if we could ...
almost 2 years ago in Email channels / Tags 0 Backlog

Make private archive action visible on activity timeline

No description provided
almost 2 years ago in Triage - get to inbox 0 0 Backlog

Add a "Today" button on the vacation responder date picker

No description provided
almost 2 years ago in Vacation responders 0 Backlog

Ability to make an email visible in multiple inboxes

Let's say a question is relevant to several teams. Instead of individually tagging the team members in the email or forwarding the email, is there a way to make the email visible in multiple inboxes simultaneously? It would be great if we could ha...
almost 2 years ago in Navigate - find your work 0 Backlog

Limit User Ability to Delete Shared Contacts/Lists

There is risk allowing all users to delete/edit lists that they have access to but did not create. We believe having the ability to limit users ability to change/delete lists they did not create would mitigate the risk to a larger user group where...
almost 2 years ago in Contacts Manager 0 Backlog

Make message template analytics accessible through API

It'd be helpful to make template usage analytics accessible through an API endpoint. Right now, it's only available through a manual export on the dashboard tab.
almost 2 years ago in Exports and API 0 Backlog

Analytics activity compared to active teammates

As an Team admin, in the team performance report I want to be able to view the messages received and compare this to my active Teammates. I want to do this so that I can staff accordingly and ensure the workload is covered. Right now, I have to sc...
almost 2 years ago in Existing metrics / Workforce management 0 Backlog

Improve spam behavior for active conversations

Currently, ongoing conversations (with multiple messages) will be moved to Spam upon receiving one reply that's marked as spam. Open conversations with teammate engagement should not be moved to Spam when one reply is received as spam.
almost 2 years ago in Email channels 0 Backlog