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Showing 1683

[accuracy] Similar conversation based on a more specific entity (inquriy, ticket, order, shipment ...)

Situation: The current “similar conversation” feature in Front is based on semantic proximity. This approach can be inefficient, especially when users need to find conversations related to specific entities like a ticket number, order number, ship...

4 months ago in AI / AI similar conversations 0 Backlog

7 VOTE

[channel] AI suggested replies on more channel types (SMS, chat, custom..)

Same as auto-draft with AI for emails, but for chat and SMS or others TBD

7 months ago in AI / AI suggested replies (auto draft) / Live Chat 0 Backlog

9 VOTE

CSAT survey look and feel customization

All requests for new customization options in the CSAT survey (fonts, font color, etc.)

9 months ago in CSAT - Customisation - Survey 0 Backlog

24 VOTE

Unread counters for shared inboxes

No description provided

almost 2 years ago in Core Product Experience 0 Backlog

48 VOTE

Ability to use "reply-to" fields in rules

Use the "reply-to" field for auto replies instead of the "from:" field.

almost 4 years ago in Auto-reply 2 Backlog

24 VOTE

Improving the Hubspot plugin

Better email logging: e.g. being able to search for the company and deal that a contact might be associated with and then log the email to those specific records. Allow admins to customize display fields for all teammates Associate newly created d...

almost 2 years ago in Developer Platform 4 Backlog

10 VOTE

Configure redirection link on company logo for knowledge base

Ability to customize the link of the company logo to redirect to another link i.e. company website instead of the knowledge base home page.

10 months ago in Knowledge Base 0 Backlog

3 VOTE

[accuracy] Option to reuse the message samples used for training after a tag deletion

Case: after tag deletion Situation: Currently, when an admin deletes an AI tag from an AI tagging rule, the associated message samples used for training are also removed. If the admin wishes to add the tag back, they must go through the process of...

3 months ago in AI / AI tagging 0 Backlog

5 VOTE

[context] use private / internal knowledge source for AI answers

Problem: issue is the need to make all content public, for both knowledge centre and 3rd party sources. For some of the use cases were want to use, privacy issues prevents us from using it. The inability to nominate multiple sources would be anoth...

5 months ago in AI / AI answer for chat 1 Backlog

43 VOTE

CSAT: additional survey scales

Support different scales for Customer Satisfaction (1-10, 3-point smiley faces, etc).

over 3 years ago in CSAT - Customisation - survey - scale 3 Backlog

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