All ideas

Showing 1789

27 VOTE

Sent items in shared inboxes

Ability to see Sent items from Shared inboxes

over 2 years ago in Core Product Experience 1 Backlog

45 VOTE

CSAT: additional survey scales

Support different scales for Customer Satisfaction (1-10, 3-point smiley faces, etc).

about 4 years ago in CSAT - Customisation - survey - scale 3 Backlog

3 VOTE

Rule dynamic variable: "Trigger/Action author"

It would be very helpful if there was a condition in rules that allowed you to trigger a rule based on what Front user performed the originating trigger/action. For example, we have an SLA set up but we have a tag that will exclude a message from ...

3 months ago in Smart rules / Workflows 0 Backlog

3 VOTE

Add security events to Audit logs

Include security-focused events on audit logs. These could include: user logins/logouts, add IP addresses to all events, MFA success/failure

3 months ago in Admin audit trail / Compliance & security 0 Backlog

3 VOTE

Admin Settings in Mobile App

3 months ago in Admin Experience 0 Backlog

9 VOTE

Macros available in Front mobile app

This would be great for teams who are on the go and need an easy, low-risk, low-click way of kick-starting a workflow/process.

10 months ago in Core Product Experience / Macros 1 Backlog

39 VOTE

Right click menu with more actions

Include ability to right-click and copy an attachment to paste it somewhere else. Include ability to right-click and copy or drag and drop the email address that is in the "To" or "CC" or "BCC" line into the body of the email. Allow to right-click...

over 3 years ago in Desktop 0 Backlog

15 VOTE

Manage Teammates Sidebar as an admin

As a Front Admin, I want to be able manage my teammates' sidebar.

over 1 year ago in Admin Experience 1 Backlog

15 VOTE

Integration with Microsoft OneNote

An integration with OneNote would be really useful Within Outlook, users can just click a button and their email details, including files, can be sent to OneNote, to collect both the email info and meeting notes, and things unrelated to email into...

over 1 year ago in New integration requests 0 Backlog

26 VOTE

New metric: first reply handle time

In Analytics, measure handle time for first reply only

over 2 years ago in Analytics - Times 0 Backlog

Please enter your email address

FILTER BY CATEGORY