All ideas

Showing 1686

Show time off end date next to a teammate's name

No description provided

5 months ago in Admin Experience / Teammate management / Workforce management 0 Backlog

Display exact age of metrics

As a support agent or a support manager, I need to know how fresh is the data I'm looking at, so that I can trust its value.

3 months ago in Insights - Systems 0 Backlog

3 VOTE

Open facebook channel for lead ad messages

Currently today, we only support comments and direct messages in fb messenger. However, messages originating as Facebook messenger/lead ads are not syncing in Front. This would be helpful to capture more inbound communications/opportunities.

3 months ago in Facebook / Other channels 0 Backlog

44 VOTE

CSAT: additional survey scales

Support different scales for Customer Satisfaction (1-10, 3-point smiley faces, etc).

over 3 years ago in CSAT - Customisation - survey - scale 3 Backlog

48 VOTE

Ability to use "reply-to" fields in rules

Use the "reply-to" field for auto replies instead of the "from:" field.

almost 4 years ago in Auto-reply 2 Backlog

24 VOTE

Unread counters for shared inboxes

No description provided

almost 2 years ago in Core Product Experience 0 Backlog

24 VOTE

Improving the Hubspot plugin

Better email logging: e.g. being able to search for the company and deal that a contact might be associated with and then log the email to those specific records. Allow admins to customize display fields for all teammates Associate newly created d...

almost 2 years ago in Developer Platform 4 Backlog

7 VOTE

[channel] AI suggested replies on more channel types (SMS, chat, custom..)

Same as auto-draft with AI for emails, but for chat and SMS or others TBD

7 months ago in AI / AI suggested replies (auto draft) / Live Chat 0 Backlog

10 VOTE

Configure redirection link on company logo for knowledge base

Ability to customize the link of the company logo to redirect to another link i.e. company website instead of the knowledge base home page.

10 months ago in Knowledge Base 0 Backlog

18 VOTE

Restricting Context Links by Workspace

Context links today apply across every workspace/ department. Other depts e-mails are sorted differently and read in a different way and the link being applied universally is not ideal. Would like the ability to modify context links to have a more...

over 1 year ago in Core Product Experience / Links 0 Backlog

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