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Allow custom description text on contact us form

Customers may want to add customizations to their form on their KB contact us button depending on the use case.
over 1 year ago in Knowledge Base 0 Backlog

Saved searches

When users are searching for the same topic over and over again, they would like to be able to save the view on their sidebar for easier access. Some of the things they are searching for again and again are their @mentions. or certain tags that ma...
over 4 years ago in P1 navigation - left pane 0 Backlog

Ability to track website traffic

see who is on website, for how long, what theyre viewing, whats in their cart etc so teams can proactively reach out and see if the customer has questions or needs help
over 1 year ago in Developer Platform / Insights 0 Backlog

Being able to choose a primary tag if adding more than 1 to a conversation for reporting purposes.

Different to parent tags, this would be where a conversation is tagged for example as an 'account balance' query but the team leader has added a secondary tag of 'urgent' and maybe a 3rd tag of 'complaint'. This may then push it to a view that has...
over 1 year ago in Insights 0 Backlog

Contact Lists to display which rules use them

Having contact lists display a list of rules that they're included in would be very helpful for keeping track of which contacts will be affected by different rules.
over 1 year ago in Contacts Manager 0 Backlog

Allow an external link on the logo in KB

We'd like to be able to link our main website to the logo in our KB so customers can navigate back there if they need to.
over 1 year ago in Knowledge Base 0 Backlog

Better management for timezones

Currently, you can define timezones on Workspace or shared mailbox level. This would be far easier if we could set timezones based on Teammate who all work within the same shared mailbox. Having to breakout by Workspace means you have to fragment ...
over 1 year ago in Admins can control more teammate settings / Insights 3 Backlog

Send & Store in Folder

A customer requested the ability to answer an email and store it in a folder, similar to "Send & Snooze" or "Send & Archive."
over 1 year ago in Compose - write efficiently with quality 0 Backlog

Integration with Go High Level marketing platform

No description provided
over 1 year ago in New integration requests 0 Backlog

Allow KB article suggestions from internal users in Front inbox

The ability to create a link between the conversation view and the KB in order to log ideas we want to turn into articles. Example: You receive an FAQ that you've seen for the 4th time this week. You highlight or have some button in the conversati...
over 1 year ago in Knowledge Base 0 Backlog