All ideas

Showing 1787

51 VOTE

Ability to use "reply-to" fields in rules

Use the "reply-to" field for auto replies instead of the "from:" field.

over 4 years ago in Auto-reply 3 Backlog

17 VOTE

Conversation custom fields in Analytics

Ability to filter in analytics by conversation custom field (similarly to tags)

over 1 year ago in Analytics - filters - New filters / Analytics areas / Analytics Filters & Dates / Analytics Functionality / Custom fields 0 Backlog

9 VOTE

Macros available in Front mobile app

This would be great for teams who are on the go and need an easy, low-risk, low-click way of kick-starting a workflow/process.

9 months ago in Core Product Experience / Macros 1 Backlog

30 VOTE

Align text and images (right-aligned, left-aligned, center)

No description provided

over 2 years ago in Composer 4 Backlog

21 VOTE

Drag & drop attachments from Front emails on Mac

Currently, it's impossible to drag&drop attachments from Front to external applications (such as Google Chrome, Drive etc.) on Mac. It is possible on PC but not on Mac. This is a huge productivity killer and therefore will make a very big impa...

almost 2 years ago in Attachments 0 Backlog

2 VOTE

Track API Tokens in Audit Logs

Track creation and deletion of App and API tokens on the audit logs.

2 months ago in Admin audit trail 0 Backlog

20 VOTE

Ability to collaborate on and review Knowledge base articles with teammates

Leverage comments and tag teammates to be able to collaborate on knowledge base drafts

over 1 year ago in Knowledge Base 0 Backlog

27 VOTE

Sent items in shared inboxes

Ability to see Sent items from Shared inboxes

over 2 years ago in Core Product Experience 1 Backlog

27 VOTE

OOO status should allow re-assignment but no new assignments

OOO status to allow conversations that were once assigned to a teammate to be re-assigned, but no new conversations to be assigned.

over 2 years ago in Teammate availability 1 Backlog

45 VOTE

CSAT: additional survey scales

Support different scales for Customer Satisfaction (1-10, 3-point smiley faces, etc).

about 4 years ago in CSAT - Customisation - survey - scale 3 Backlog

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