Admins that manage a large amount of workspaces are struggeling to (pin inboxes/ pin teammtes/pin tags) in their navigation pane since they have to scroll all the way down again when clicking on the (edit sidebar) icon
Once passed , the data can be saved as embedded data with the survey response, which can be retrieved on the backend easily. For tagging and reference purposes, if clients track projects on other CRM systems etc
Ability to group notifications when receiving multiple emails/assignments at once
When things are assigned to me in bulk all at once rather than getting 1 notification about it I will get individual notifications for each one. This is problematic when I get 20+ all at once. Would be great to have an option to group notification...
Don't generate placeholder name when chat visitor doesn't provide a name
When a user does not provide a name and the conversation is routed to an agent, Front creates a unique name for the participant (like "Blue Elephant"). It's causing agents to reply with those names and there is a preference for those to come throu...
When we first began with Front all of our Outlook folders from all of our employees became Tags. As a result we had over 100 different Tags. All of those imported Tags were available/visible to all of our employees. It would be better if we could ...