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Custom message order so that the most recent email in a conversation thread is shown at the top

Ability to change the order in which new messages are displayed in a thread. Today, the oldest message is at the top, and the most recent is at the bottom.
about 4 years ago in P3 display 9 Backlog

Extend Shifts functionality to include Busy status instead of just out of office.

This is useful since members of my sales team want to make sure that we get our direct communications, but I'd like the new group emails to go to the next available rep. I have a team that mixes both direct and group emails.
4 months ago in Admin Experience / Workforce management 0 Backlog

Ability to propose a new time & accept/decline proposed times for a calendar event

No description provided
over 3 years ago in Managing/Updating Events 0 Backlog

Workload report: add 'Moved to inbox' metric

No description provided
25 days ago in Metrics 0 Backlog

The ability to view & search within all rules that a company has

Giving admins the ability to have a top-down view of all rules that their company has. Would allow admins to search for specific rules based on their conditions.
almost 2 years ago in Company rules 1 Backlog

Ability to add and remove inbox delegations for other teammates

Front's inbox delegation feature allows you to give another user temporary access to your inbox (to view and take some actions, but not respond or comment by impersonating you). It means that if a customer writes into that individual inbox, it won...
over 3 years ago in Admins can control more teammate settings 1 Backlog

Drag & drop attachments from Front emails on Mac

Currently, it's impossible to drag&drop attachments from Front to external applications (such as Google Chrome, Drive etc.) on Mac. It is possible on PC but not on Mac. This is a huge productivity killer and therefore will make a very big impa...
over 1 year ago in Attachments 0 Backlog

Manually triggered auto replies should be accounted for in metrics

As a support manager, I want that manually triggered automated messages are taken into account in analytics, so that my teammates' work is represented accurately
3 months ago in Metrics 0 Backlog

CSAT link expiration

Set a duration after which the survey is not accessible
8 months ago in CSAT - Customisation - Survey 1 Backlog

Manage Teammates Sidebar as an admin

As a Front Admin, I want to be able manage my teammates' sidebar.
11 months ago in Admin Experience 1 Backlog