All ideas

Showing 1683

Show metadata of social media accounts (i.e. follower count) I am interacting with

Ability to see the follower count of a user I’m interacting with on Front app and filter incoming requests by follower count

almost 2 years ago in Other channels 0 Backlog

4 VOTE

Granular assignment limits

Giving Admins the ability to set complex limits such as “assign up to 1 chat and up to 5 emails to this teammates"

almost 4 years ago in Load balancing 0 Backlog

1 VOTE

Contact Lists to display which rules use them

Having contact lists display a list of rules that they're included in would be very helpful for keeping track of which contacts will be affected by different rules.

12 months ago in Contacts Manager 0 Backlog

2 VOTE

Bread crumb options on right click

Have the ability to right click the reading plane or the message summary plain and have the same options as in the bread crumb menu (i.e. reply, tag, delete etc.)

almost 2 years ago in Core Product Experience 0 Backlog

2 VOTE

Integration with Copper CRM

Add Copper CRM to the available integrations to manage leads, opportunities and contacts within Front.

almost 2 years ago in Developer Platform 0 Backlog

2 VOTE

Add ability to navigate lists via keyboard

Whenever I’m tagging a conversation, navigating message templates, or any list for that matter, I’m unable to use CTRL-N and CTRL-P to move up and down the list. I’m forced to use the arrow keys which also breaks ergonomics. Google chrome, a numbe...

almost 2 years ago in Desktop 0 Backlog

1 VOTE

Allow an external link on the logo in KB

We'd like to be able to link our main website to the logo in our KB so customers can navigate back there if they need to.

12 months ago in Knowledge Base 0 Backlog

2 VOTE

Prioritize displaying contact name over sender information

When a message is received in Front, the name of the contact saved in Front should be displayed over the sender information provided in the message headers.

almost 2 years ago in Contacts 0 Backlog

2 VOTE

2FA via SMS instead of authenticator app

So that we can still receive 2FA code via phone number, in case of lost phone/replacement where we no longer have access to the Authenticator app.

almost 2 years ago in Security 0 Backlog

1 VOTE

Send & Store in Folder

A customer requested the ability to answer an email and store it in a folder, similar to "Send & Snooze" or "Send & Archive."

12 months ago in Compose - write efficiently with quality 0 Backlog

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