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Include rules in selection direction behavior

In cases where a move rule is triggered by an action taken by the user, Front jumps you back up to the top of the conversation list instead of keeping you at the spot you were at in the list. The behavior to keep you at your spot in the list alrea...
about 1 year ago in Core Product Experience 0 Backlog

Link to existing conversation by ID or search dialog

Currently, the only way to link existing conversations is with Mass linking (selecting multiple conversations in the conversation list). Linking existing conversations is impractical and difficult for users if the conversations do not already exis...
about 1 year ago in Linked conversations 0 Backlog

Display team inbox at the top of the left sidebar or disable personal inboxes on sidebar

We use Front for customers service only so the inboxes are shared and team-based. We do not use any personal emails or inboxes in Front. Currently Front shows personal inbox first (mobile app) and desktop top left on the side bar. We would like ab...
about 2 years ago in Core Product Experience 0 Backlog

Visual form builder

Offer the ability to quickly design contact forms using a drag-and-drop editor in Front and embed them on a website
about 2 years ago in Other channels 0 Backlog

Being able to crop knowledge base cover image

Banner image on knowledge base is part of the KB branding. On every image tested, we struggled with the responsive to get what's important in the image. On attached files, you can have a look on the behavior
about 1 year ago in Knowledge Base 0 Backlog

Plugin SDK — ability to list all messages in a conversation

Currently, the listMessages method in the Plugin SDK only lists the messages visible to the user, rather than all messages in a conversation.Although there is a workaround to use the Core API to list messages in the conversation instead, this is n...
about 2 years ago in Plugins / SDK 0 Backlog

Do not disturb on weekends

Enable weekends as an option in the Do Not Disturb schedule so that users will not receive notifications throughout the weekend.
about 2 years ago in Core Product Experience 0 Backlog

Display favicon from each sender in conversations list

Display domain favicons from senders in the list of conversations.
about 2 years ago in Core Product Experience 0 Backlog

Whereby calendar integration

It would be nice to see more video conferencing solutions integrated. We use whereby.com for example. In our case we'd just need a link to be added to the location of an event.
about 2 years ago in New integration requests 0 Backlog

In a team inbox, have a badge that shows if a message is read by me, read by a team mate, or read by no one.

No description provided
about 2 years ago in Core Product Experience 0 Backlog