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Right click on Front App icon to activate shortcuts

Outlook includes a feature in which you Right-Click on the icon in your taskbar, and a list of shortcut options will appear. This allows a user to create an email, meeting, appointment, contact, etc. without needing to open the app itself. Screens...
about 2 years ago in Core Product Experience 0 Backlog

Telegram Channel — support composing new inbounds (not just replying)

Ability to start a new conversation by composing an outbound Telegram message from Front. Currently, the Telegram channel only supports replying to inbound messages.
about 2 years ago in Existing integrations 0 Backlog

Sync Shopify Customers as Front Contacts

I want to be able to view full customer conversation history. Our phone system has their number and dumps those sms transcripts into our email inbox. If shopify had synced the contacts with front contacts, then this would work perfectly!
about 2 years ago in Contacts 1 Backlog

Add an options setting that will make email attachments open in default app/program.

Currently, clicking on an email attachment opens the attachment in Preview (Mac OS). We always want attachments to open in the default app/program. (We are an art gallery and receive lots of jpg files that we review in Photoshop.) A toggle in the ...
about 1 year ago in Core Product Experience 0 Backlog

Meeting Schedule Links creating Custom Meeting Names

Is there any way I could allow meeting links to generate custom names once a person schedules a call? With the brackets or something else? It would be really helpful if the meeting name would automatically change to something like <User/Client ...
about 1 year ago in Schedule - manage your calendar 0 Backlog

Do not open/pop-up download folder for attachment after downloading

Change default behavior for downloads from opening the downloads' folder.
about 1 year ago in Core Product Experience 0 Backlog

Include rules in selection direction behavior

In cases where a move rule is triggered by an action taken by the user, Front jumps you back up to the top of the conversation list instead of keeping you at the spot you were at in the list. The behavior to keep you at your spot in the list alrea...
about 1 year ago in Core Product Experience 0 Backlog

Display team inbox at the top of the left sidebar or disable personal inboxes on sidebar

We use Front for customers service only so the inboxes are shared and team-based. We do not use any personal emails or inboxes in Front. Currently Front shows personal inbox first (mobile app) and desktop top left on the side bar. We would like ab...
about 2 years ago in Core Product Experience 0 Backlog

Visual form builder

Offer the ability to quickly design contact forms using a drag-and-drop editor in Front and embed them on a website
about 2 years ago in Other channels 0 Backlog

Link to existing conversation by ID or search dialog

Currently, the only way to link existing conversations is with Mass linking (selecting multiple conversations in the conversation list). Linking existing conversations is impractical and difficult for users if the conversations do not already exis...
about 1 year ago in Linked conversations 0 Backlog